Administrative Assistant Office

Kathleen Turner

**** ****** *****, ***** ******, Virginia 22043

Tele: 703-***-****; Email: ***************@*****.***

WORK EXPERIENCE

**/** - ******* *** ******** International, Alexandria, VA 22314 Executive Assistant/Administrative Assistant

Greet, respond, and assist visitors while answering multi-line telephone inquiries - taking and delivering messages as necessary. Perform filing duties for materials using manual and computer programs. Act as liaison with city, state, federal, and company representatives. Update contact information for sales, staff changes, and an office procedures Redbook (office policies are kept in this book). Separate, open, and deliver incoming mail. Perform general accounting duties (create/send receipts and invoices, generate deposits, mail correspondence, etc.) as necessary. File,archive,and retire exhibition materials. Perform and update security access programs to record entries/exits by assigned entry pieces, observe recordings of outside premises, and review sounds of exterior property. Perform UPS, USPS, and Fed Express activities using computerized programs. Assist other internal departments with workloads, as necessary.

12/00 - 10/01 National Hospice and Palliative Care Organization, Alexandria, VA 22314 Receptionist/Bookkeeping

Answer multi-line telephones, respond or direct questions from nationwide hospice workers to appropriate office employees. Assist the helpline manager in answering basic end-of-life-care inquires (locations, services, costs, etc.). Open and distribute mail to office staff. Receive, review and approve all monies for membership and products. Assist bookkeeping staff with receipt of all finances as necessary.

11/99 - 12/00 Temporary Agencies, Washington, DC/VA Administrative Office Work

Answer and direct multi-line telephones. Greet and direct visitors to appropriate offices and employees. Reply to written correspondence via letter, faxes, telephone, or e-mail as necessary. Collect and/or distribute funds. Assist company employees (i.e., union meetings, work schedules, etc.). Provide and distribute employee mail and other data to appropriate office personnel.

10/94 - 10/99 Woodside Genesis Eldercare Network, Silver Spring MD 20910 Desk Receptionist (part-time)

Answer and direct multi-line telephone, type medical correspondence and admittance charts, work with medical staff in keeping patient medical information current, sort/distribute resident mail, assist residents and the public as appropriate.

Woodside Genesis Eldercare Network, Silver Spring, MD 20910 Activities Assistant (full-time)

Plan, develop, schedule, and implement recreational and spiritual programs.

Interact with residents and family members to gain on patient's background and general interests. Introduce people to the center and visit patients daily to encourage socialization, physical mobility, and improvements in quality of life. Interview patients to update or complete reports and assessments in medical files.

2/96 - 3/99 Family and Nursing Care, Inc., Silver Spring, MD 20910 Administrative Assistant

Explain, sell, and assist potential clients, family members, and/or caregiver professionals in setting up home care services. Act as back-up Accounts Director using an accounting software program and Windows. Review caregiver accounts, contacting those in arrears. Assist Personnel Director with

Open House and hiring new independent contractors. Supervise Receptionist and fill in as necessary.

11/83 - 3/95 U.S. Nuclear Regulatory Commission, Washington, DC 20555

Office of Investigations and the TVA Project Staff - Secretary

Handle all support functions for reports of investigations. Liaison for field office investigators and

support staff when reporting statistics. Travel to regional offices to instruct/perform investigative

support duties. Process FOIA requests for office. Perform secretarial duties as assigned, answer multi-line telephone.

Office for Analysis and Evaluation of Operational Data – Incident Response Coordinator

Respond to nuclear emergencies under the direction of NRC. Maintain up-to-date emergency plans for NRC licensed fuel facilities, commercial/research nuclear reactors, and several foreign reactors. Serve as alternate safeguards coordinator, exercise coordinator, and COMSEC custodian for secure communications with the NRC, IAEA, and Congress. Travel as Administrative Assistant for incident investigations team.

Office of the Inspector General – Management Analyst

Support personnel for operation of administrative functions. Assist in gathering information for office policy, providing statistics for semi-annual report to Congress, and recruiting staff. Plan and oversee office retreats, interagency meetings, and space planning. Assist in writing justifications for awards/performance appraisals of employees. Perform other duties as assigned.

Office of the Inspector General – Investigative Analyst

Provide administrative support to the Assistant Inspector General for Investigations. Manage the IG hotline that reports fraud, waste, and abuse by agency employees. Collect and analyze data monthly for statistical reports to Congress. Liaison with the FBI on NRC criminal statistics. Work with regional personnel to improve regulatory compliance of agency employees. Write and distribute correspondence for resolution at all management levels.

Office of Personnel – Secretarial Support Coordinator

Provide daily assignments and supervision for agency floater staff. Administer and score civil service exams. Assist in recruiting agency employees. Manage the agency’s worker’s compensation program and liaison with the Department of Labor. Serve as contract administrator for temporary secretarial

support staff. Perform data entry for awards program. Assist with special projects as necessary.

SKILLS

MS Word, Outlook, Excel, Carekeeper (accounting software), Lotus (limited skills)

EDUCATION

May 1988, BS, Criminology, University College, University of Maryland

References Available Upon Request

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