CLETA B. GOODE **** STORMY COURT VIRGINIA BEACH, VA 23456

HOME PHONE: 757-***-**** CELL PHONE: 757-***-****

E-MAIL: acwn83@r.postjobfree.com

PROFESSIONAL EXPERIENCE

January 2016- Present Artech Information Systems Chesapeake, VA

Cox Communication

Call Center new position

Calling customers to clarify placed an order either online or through one of us.

Contacted clients who place orders through third party vendors and submit to representative.

Locate the account/order in ICOMS, read the CCs (notes), call the customers, Confirm and

Verify name, address, social and service ordered. Note in system warm transfer to SAC

representative.

October 2014 - January 2015 Sutherland Global Chesapeake, VA

Account Representative

Call center new vertical, help format operation goals and markers.

0nline negations for major companies to discount their receivables for early payment.

Active prospecting for Chief Financial Officers through various social media outlets.

April 2011 - May 2013 Local Edge division of Hearst Media Suffolk, VA

Outside Sales Account

In the field prospecting for new business.

Built strong customer relations focused on customer retention and development.

Educated customer on use of products and how to derive the best results.

Used a Diad sales system equivalent to Sales Logic/ Gold Mine and Citrix.

Created on-line virtual profile and establish video presence on YouTube for new clients.

Member of multi-networking groups for community based referrals.

March 2010- April 2011 Grapevine Advertising Virginia Beach, VA

Account Executive

Prospect to determine market potential customers.

Establish relationship and determine customer needs.

Presentation of product and close of sale.

Internet Sales using the Chamber of Congress website.

Copy Ad writing

CLETA B. GOODE

June 2006-2008 Dominion Enterprises Norfolk, VA Senior Account Executive

Developed sales and marketing strategies to targeted prospects in leading markets.

Made presentations of products to vendors and buyers at marketing shows cross country.

Sold advertising for Internet services to key decision makers in the RV Industry.

Consulted with clients to develop Search Engine budgets to complete marketing strategies.

Built a personal client list of 250 clients.

Rank #2 in sales volume in Trader on Line.

Presidents Club

Yearly sales volume of $875,000 with Trader Online.Com consecutive 2 years

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