Customer Service Manager

Ion Falkner

*** **** ***** ****** *******, Illinois 219-***-****

***.*******@*****.***

Qualifications Summary

Highly enthusiastic customer service oriented professional seeking full-time position, enabling use of current expertise, as well as presenting new cultures to embrace.

Over 10 years of experience in the hospitality industry.

Over 15 years of cash handling experience and working with the public.

Possesses solid computer skills. Excellent working knowledge of Microsoft Word, Excel, Certegy, CMS, Global. Typing: 40 wpm. Data entry proficient

Professional Experience

Horseshoe Casino – Hammond, IN 08/2012 to 10/2015

Cage Dual-Rate Supervisor

Maintain state standards in regards to financial reporting.

Assist cashiers in their cash handling duties.

Maintain Caesar’s Entertainments Standard for Legendary customer service.

Coach cashiers as needed in regards to performance.

Rent-A-Center – Chicago, IL 04/2006 to 12/2009

Assistant Store Manager(started as Account Manager)

Made certain outstanding debt is 5.9% on a weekly basis.

Supervised 2 account managers at location.

Managed Daily Activity Planner to ensure delivery pick-ups are on time.

Set collection goals for account managers on a daily basis.

Bank of Montreal/Harris Trust & Savings – Chicago, IL 10/2002 – 09/2005

Loan Service Analyst

Provide proficient, expedient customer service to internal and external clients. Strong relationships with key clients.

Process loan payments for clients on daily basis via various methods of transfer (electronic wire, check)

Daily use and intricate knowledge of processing systems: Alltel & CLS

Provide pro-active follow-up with clientele to acknowledge payment received, as well as relay processing confirmation.

Senior Teller 06/1999 – 10/2002

Responsible for accurately accounting for over 1 million dollars cash daily for entire lobby.

Responsible for balancing 4 facility ATM’s

Preparation of CTR’s as well as maintaining currency resources for customer area.

Educational Experience

University of Phoenix: Associates of arts business management May 2013

James H. Bowen High School: General Studies – Graduated June 1995

Professional References available upon request.

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