Customer Service Sales, data entry, admin assistant

AMNERIS HAGEL

*****@*****.*** ***** Felix Will Rd.

419-***-**** Riverview, FL 33579

SPECIAL COMPETENCIES

Flowcharting and Algorithmic Design

Fully Bilingual English/Spanish

Outstanding Customer Service

Leadership and Organizational skills

Microsoft Office Applications

Database Concepts and Applications

QuickBooks Proficient

WORK EXPERIENCE

Marc Jessup Insurance, New Bern, NC

Admin Assistant

Scheduled and coordinated meetings, appointments for clients, manage daily calendar

Greeted costumers, and visitors and guide them to the right agent via initial screening

Trained five receptionists and five temporary admin assistants during business expansion

Daily bookkeeping duties

Maintained discretion of sensitive information

Identifies areas of improvement and delivered strategic recommendations

Navigated and explain our clients the affordable care act plans

Gathered and submitted all of the documents required for ACA plans before tight deadlines

Maintained agency electronic file system and created follow up reminders to myself or additional staff

Managed day to day calendar

Accomplishment

Increase sales by reaching out to the Hispanic population. I assisted the insurance agents make the affordable care act understandable to those members that were not able to make sense of the complex new law due to the language barrier. I assisted in writing the manual for future admin, receptionists and bookkeeping assistants during the office expansion.

Target, Temecula, CA

Inventory Management

Received and counted stock items and confirmed receipt using both physical and computer tracking devices.

Confirmed inventory computations by comparing them to physical counts of stock and investigating discrepancies.

Marked stock items using identification stamps, electric marking tool, or other labeling equipment.

Informed the store of any shortage by reviewing the merchandise received.

Kept daily records on the use and or damage of stock and merchandise equipment.

Examined and inspect stock items for wear or defects and reported.

Provided direction to other stockroom, warehouse, or storage yard workers

Accomplishment

Demonstrated a higher standard of communicating shipment accuracy in comparing item counts to invoices. Increase sales by designing strategic displays in the electronic department as well as advertising signs on store counters and tables.

Convergys, Jacksonville, NC

Customer Service Representative

Adjusted customers accounts based on the situation, according to the company guidelines.

Conferred with customers by telephone and provide them information about products and services, enter orders, cancel accounts.

Completed contract forms, prepare change of address records, or issue service discontinuance orders.

Refered unresolved customer grievances to designated departments for further investigation.

Determined charges for services requested, collect deposits and payments, or arrange for billing..

Solicited sales of new and additional services/products.

Order tests that could determine the causes of product malfunctions and send technicians after troubleshooting with the customer.

Accomplishment

Successfully retained several customers that were getting ready to cancel their contract due to previous issues that were not resolved in a timely manner. Received recognition for outstanding customer service.

USMC, Guantanamo Bay Cuba/Tampa, FL

Motor Transport Dispatcher

Scheduled and dispatch vehicles and equipment to appropriate locations according to requests, specifications, or needs using radios or telephones.

Monitored personnel or equipment locations to coordinate service and schedules.

Conferred with internal and external units to obtain information about operational needs and support to satisfy mission requirements.

Prepare daily work and run schedules

Keep records according to the Marine Corps guidelines in a logbook.

Perform safety inspections with the assigned driver and decide if the vehicle was deem safe for the assigned duty.

Keep records of any accident that may occur and inform the command.

Understood and executed verbal and written directions from senior leadership; coordinated with team leaders and to avoid overlap of logistical operations.

Accomplishment

• Accelerated rescue process by dispatching the fire and rescue unit and kept the superior leaders up to date with the current situation during an accident at Guantanamo Bay, Cuba.

EDUCATION

University of Maryland, Adelphi, MD

Bachelor of Science in Digital Media and Web Technology

Minor Business Administration

Coastal Carolina Community College Jacksonville, NC

Associate in Applied Science Information Systems Technology

RELATED COURSE WORK IN:

Hardware/Software Installation and Maintenance

Database Concept and Applications

Principles of Web Design and Technology

Networking Installation and Administration

Interactive Web Design

Adobe Creative Suites Programs

Fundamentals of Electronic Publishing

Web Development Tools

Marketing Principles

Advanced Image Editing

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