Manager Quality Assurance

HARMEET SINGH CHHABRA

Email: *******.*******@*****.*** Mobile: 973-***-****

Professional Summary

Visionary leader with 13+ years of extensive expertise in Software Design, Development, Analysis, Testing and Quality Assurance management dealing with Insurance, Telecom and Mining clients from US, UK, Singapore and Hong Kong

Adept in creating Test Strategy & Plans, Automation Frameworks, Test Estimation (effort and cost), Test Management activities, building, managing and directing large size team globally

Subject matter expert proficient in Team building, influencing process improvement, promoting quality, problem resolution, budgeting, project and staff management with a proven track record of delivering innovative market solutions in challenging, fast-paced environments

Competent in implementing effective SDLC process and influencing across the organization, setting up Test Centre of Excellence (TCoE)

Excellent communication skills and a good negotiator

Education and Certification

Masters of Science in Information Technology from North Maharashtra University, Jalgaon, India -2001

Bachelors of Computer Science from Ahmednagar College, University of Pune, India -1999

Cleared INS 21, an Insurance basics course from the American Institute for Chartered Property Casualty Underwriter, PA, USA-2006

Brain Bench certified - Project Management - 2006

Technical Skills

Testing Tools:

HP –Quality Center(QC) 9.2,10, Application Lifecycle Management(ALM) 11.52, Hexawise (Orthogonal Array tool), Team Foundation Server (TFS), Microsoft PICT tool for Orthogonal array, QTP 9.2 & 10, SOAPUI

Operating Systems:

Browsers:

Additional tools:

Database:

Methodologies:

Knowledge:

Windows 95, 98, 2000, XP, 2003, 2008, 2010, 2013, Win 7

Internet Explorer 7, 8, 9, 10, 11, Firefox Mozilla 1 & 2 and Safari 3

MS - Office Suite 2010, 2013, MS - Project Server, SharePoint Server 2010 & 2013, VSS

Pl/SQL, MS-SQL Server 2008, 2008 R2, 2012

Waterfall, Agile, Scrum, V-Model

Selenium Web driver, Core Java, Version one

Work Experience

Kinectra Dec 2015 – Till date

Role(s) : QA Manager Team Size: 5

Client : Accenture

Tech Stack : MS C#, MS .Net 3.5, XML, JDK, SQL Server 2010

Tools : ALM, MS-Office 2010 & 2013, SharePoint 2010 & 2013, Selenium Web driver, Version One

Manage web portal and applications Quality Assurance for the System Integration & Regression Test phase using Manual & Automation.

Manage QA/Test Program/project teams of Test Leads, subject matter experts, testers, both onsite and remote/offshore teams for Web applications

Create and review the test strategy and test plans and also successfully

Manage Test Automation for the following: Plan, Design, Build and Maintain complex Test Automation Frameworks (Data-driven, Keyword, Hybrid, Descriptive programming) using Selenium Web driver

Develop & maintain the Quality Assurance Program Plan and implement the documented quality and testing policies, plans, and processes to support the plan

Review work and projects deliveries for compliance with applicable work or contract instructions and criteria, standards and approved procedures as appropriate

Timely delivery of work products with agreed quality and meeting the SLA

Coach and mentor team members in testing methodologies, documentation and best practices

Provide weekly inputs to Operational service management calls which has the projects risks/issues and impact/mitigation plans

Provide suggestion on the Go – No Go decision to the client management

Achievement:

Create the Resource profile with daily forecast template with the capability to feed actuals and to handle yearly rate cards changes. It creates the burn reports (Baseline vs forecast vs actuals), Budget at completion, Actuals to date, Estimate to complete, Estimate at completion, Variance from baseline and variance percentage. Using pivots the reports can be drilled down to resource level and Work Management Unit (WMU) levels

Support the creation of delivery dashboard for leadership team, it took data dumps from various internal tools and after processing displayed an overview of the WMU’s per geographic locations, project wise upcoming milestones, Key issues and actions reported, CPI, SPI, Variance (date, cost and schedule), current phase of the project, number of Unit test cases produced. Test Creation and execution productivity, Test Automation penetration, Defect rejection ratios, Defects logged, post-delivery defects, upcoming release for the week

Create templates for the Test Closure report & Test Prep tracker

Accenture Oct 2011 – May 2015

Role(s) : QA Manager Team Size: 20

Client : Vodafone, EDF Energy & BHP Billiton

Tech Stack : MS C#, MS .Net 3.5, XML, JDK, SQL Server 2010, MS-Access 2013, TFS, Siebel CRM, BRM, FMW, UIM, OSM, IDM; Database –TOAD, Oracle, SQL Server, TIL, Amdocs CRM6, Gemini, Remedy

Tools : ALM, MS-Office 2010 & 2013, SharePoint 2010 & 2013, QTP 10.0, Load Runner

Manage web portal and applications Quality Assurance for the System Integration & Regression Test phase using Manual & Automation, also Mobile application testing on iOS and Android.

Manage QA/Test Program/project teams of Test Leads, subject matter experts, testers, both onsite and remote/offshore teams for Web applications

Develop proposals for TCoE set up. Present solutions, approach, proposals to clients.

Create and review the test strategy and test plans and also successfully

Manage Test Automation for the following: Plan, Design, Build and Maintain complex Test Automation Frameworks (Data-driven, Keyword, Hybrid, Descriptive programming) using HP QTP

Manage Performance testing using HP LoadRunner including the following activities: scheduling, tracking, and test results

The team was responsible for estimation/forecasting, resourcing, process/deliverable quality reviews, test design, test environment set up, test plan/script creation, test execution and implementation of large and complex projects spanning multiple applications and multiple releases using productivity tools like HP QC/ALM, QTP & SOAPUI

Develop and maintain the Quality Assurance Program Plan and implement the documented quality and testing policies, plans, and processes to support the plan

Plan, organize, document, and track- through closeout of the resultant findings - formal and informal quality reviews and software testing activities

Review work and deliverable projects for compliance with applicable work or contract instructions and criteria, standards and approved procedures as appropriate

Participate in verification of project work and contract products (requirements, designs, project test plans)

Timely delivery of work products with agreed quality and meeting the SLA

Coach and mentor team members in testing methodologies, documentation and best practices

Provide weekly inputs to Operational service management calls which has the projects risks/issues and impact/mitigation plans

Provide suggestion on the Go – No Go decision to the client management

Achievement:

TMMi implementation for a client and project assessed at Level 4 certificate

Accenture Dec 2009 – Sept 2011

Role(s) : Test Lead/Manager Team Size: 12

Client : Fireman’s Fund Insurance Company & Standard Life

Tech Stack : MS C#, MS .Net 3.5, XML, Java, SQL Server 2010, MS-Azure, TFS

Tools : JIRA, Quality Center 9.2 & 10, MS-Office 2007 & 2010, SharePoint 2010, QTP 10.0

Manage web portal and applications Quality Assurance for the System Integration Test, User Acceptance & Regression Test phases using Manual & Automation. Testing carried out on Virtual machines

Participate in governance process, reported testing progress/test results, conducted triage meetings with business/BAs, development, project management and test teams to prioritize & close defects in a timely manner

Lead Test Automation including the following: Plan, Design, Build and Maintain complex Test Automation Frameworks(Data-driven, Keyword, Hybrid, Descriptive programming) using HP Quick Test Pro (QTP)

Manage end-to-end testing spanning several projects/internet applications to make sure all the integration points were working per business processes/requirements. This included thorough planning, executing, monitoring and managing the teams that spanned across projects and applications

Determine staffing requirements, allocated staff accordingly, and ensured that projects are staffed to succeed. Coached and mentored testing team members in testing methodologies, documentation, compliance and best practices

Achievement:

Highly satisfied Customer, received multiple emails from client teams appreciating our efforts

Received client teams appreciations for innovative thinking and quality development

Larsen & Toubro Infotech Limited AUG 2005 – Aug 2009

Role : Test Lead & Process Champ Team Size: 10

Client : Travelers & Geico

Tech Stack : MS C#, MS .Net 3.5, XML, Java, COBOL, JCL, SQL Server 2000, 2005 & 2008, DB2

Tools : Win Runner 8.2, Quality Center 9.2, Splice-M, VSS

Manage web portals and applications Quality Assurance for Personal (Auto & Property) and Commercial lines (Workers Compensation & Fleet) - P&C Insurance domain, System, System Integration, User Acceptance, Regression, and Pre -Production and Production checkout phases using Manual Scripts, exploration and Automation testing. Also carried out browser compatibility testing (IE-7 & 8 for Windows, Firefox Mozilla 1 & 2 and Safari 3 for Macbook). Testing on Virtual machines and Demilitarized Zone(DMZ)

Develop Test Strategy, Test Plans, Risk mitigation plans, Estimation and obtain management support for time, resources and required budget

Organize Kick-off meeting, perform planning and coordination of project test efforts

Responsible for signing off builds in testing environments

Identifying scripts for the Regression Test bed

Lead the test improvement activities and own/maintain the continuous improvements process

As a process champ, initiate the CMMI activities like Process improvements, Defect Prevention, Causal Analysis, Decision Analysis and Resolution (Techniques used - Cause –effect diagram, Pareto Analysis, Cost/Benefit Analysis, Brainstorming, Six thinking hats, Weighted Tables, Decision Tables, SWOT Analysis), Work Product & Process Audits, advice Leadership on the best practices. Define and implement software development and quality assurance process to move the company to a more repeatable, predictable development model. Develop corporate QA metrics set for Software Testing Projects

Achievement:

Implement XML based testing which was very much appreciated by the Client since it increased Productivity and reduced dependency on third party applications availability, received a memento from the Client

Creating an opportunity for my organization to be involved in estimations for the Gateway applications

Lead & Train client team member and on time delivery of Projects with high customer satisfaction

L&T Infotech awarded CMMi Level 5

Innovative Technologies Aug 2003 – Jul 2005

Role : Sr. Software engineer Team Size: 3

Client : Impica Inc.

Tech Stack : MS-Access, SQL Server 2000, MS .net 1.1

Tools : Quality Center 8.2, Manual Testing, MS-Word, VSS

Perform planning and coordination for project

Develop Test Scripts and execute them

Used Black box Testing Techniques like Boundary Value Analysis, Equivalence Class Partitioning, Decision tables and Negative testing

Ensuring quality of deliverables by providing technical guidance and by conducting reviews for the work performed by the team

Communicate requirements and project schedule to testing team and mentoring team on business workflows

Conduct Knowledge sharing sessions

Prepare execution matrix to report to the Program/Project Manager

Esa Infoways Jun 2001 – Jul 2003

Role : Centre Manager Team Size: 8

Perform functional testing of windows based applications being developed in VB 6.0

Managing the Training Center, keeping track of inventory of books & periodicals

Ensuring the training needs of the faculties are met, Scheduling & mentoring the faculties and evaluating their performances, plan & develop marketing material

Teach basics courses like HTML, VBS, Java Script, Networking Basics

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