Technical Support Management

T. Michele Jackson

**** **** ***** # *** *** Washington, DC 20018 *** 202/9105971(Home)

EMAIL: acwn6t@r.postjobfree.com

Profile: Administrative Management Support

Goal oriented workflow management professional with excellent organizational, communication (oral and written), and critical thinking analysis skills to facilitate time sensitive tasks and projects within small to medium sized work environments. Career experience is in marketing, communications, public relations, general ledger accounting, research, association leadership development, and public policy.

Goal Secure a role as an administrative management support professional to facilitate a confidential yet performance oriented approach in high pressure business environments geared toward success. The ability to succinctly organize, prioritize, multitask, and proactively utilize my critical thinking and analysis skills to produce positive results throughout my career has prepared me for such a role in mission critical work environments.

Professional Experience

Project\Program\Financial\Administrative Management Support: Diverse experience in servicing clients and management executives within high pressure environments encompassing executive management career placement, energy generation/transmission/distribution operations, internationally- based advocacy association, and Federal Government procurement/acquisition.

Professional Employment History

Travaille Executive Search, Washington, DC

Executive Assistant: Primary responsibility encompassed providing all human resources, marketing, public relations, and administrative support initiatives and support for an executive search firm that placed experienced and seasoned professionals within government, business, non-profit, and educational work environments and projects. Performed critical administrative, financial, and organizational support functions to the President and CEO. Coordinated and managed multiple priorities and practices that facilitated the search, review, interview, and placement of management and executive level professionals for clients within the continental United States. Provided discreet and confidential secretarial support and administrative direction to maintain an efficient and productive work environment. Scheduled appointments, coordinated travel, maintained accurate records on research of clients and candidates, wrote and maintained daily journal reports of business activities, assisted with general accounting procedures (accounts payables/receivables), and provided critical analysis and recommendations in resolving billing issues for a ten member manufacturers’ buying group.

Cinergy Corporation, Washington, DC

Secretarial and Administrative Aide: Primary responsibility encompassed providing administrative and technical support to a national energy market corporation serving over 1.5 million U.S. customers in three states. Cinergy had wholesale energy operations and international investments in power generation, transmission, distribution, and renewable power technologies before being acquired by Duke Energy in a $9 billion stock swap Provided administrative support to the General Manager of the Washington, DC office. Coordinated, organized and assisted with general ledger accounting tasks and responsibilities for ongoing projects, scheduled appointments, maintained accurate and up to date client records, assisted with handling various correspondence and communication tasks including telephone support, light bookkeeping, and managing required travel arrangements for the management team.

BREAD FOR THE WORLD WASHINGTON DC

Executive Assistant to Director of Government Relations: Primary responsibility encompassed providing supporting advocacy and administrative research for a non-profit foundation’s government relations office on policy issues to end hunger in the U.S. and abroad. Researched issues on social welfare and prepared reports on policy points for review. Performed advocacy work and assisted with all government relations department initiatives regarding national and international agendas on related topics including philanthropic activities and national conference coordination. Assisted with daily administrative support, performed liaison responsibilities for various national conference sites and membership organization activities, facilitated scheduling and active correspondence with invited speakers, prepared conference material packages for attendees, and maintained a database of all vendor contacts for department initiatives and projects.

GENERAL SERVICES ADMINISTRATION WASHINGTON DC

Administrative Assistant/Secretary for Director of GSA Furniture Center: Primary responsibility encompassed providing various administrative technical support to GSA functions as they related to procurement and acquisition queries/requisitions from federal, military, and legislative government departments. Coordinated and facilitated the fulfillment of procurement requests, initiated internet research of procurement costs and projection demands of equipment, assisted in gathering all information including monitoring and amending transactions for these requests, prepared billing for all office equipment, supplies, and services regarding procurement processes, and provided general ledger closing procedures for daily processing.

POSITIVITY PRODUCTIONS WASHINGTON DC

Painter, Entrepreneur, Blogger, Organizer, Researcher of an arts foundation through the visual and performing arts: Primary responsibility is to provide a forum and movement for information and intra-organizational networking, knowledge and resource sharing, experience and idea exchange, to develop strategies and practical solutions in reducing the adverse impact of HIV/AIDS in our nation’s cities. Goal is to provide public relations, marketing, organizational, and education advocacy group mobilization efforts through the performing and visual arts to raise awareness and knowledge of the seriousness of mitigating the adverse affects of this public health medical issue.

Software Experience

Microsoft Office (Word, Outlook, PowerPoint, Excel), Internet Browsers (Internet Explorer, Mozilla Firefox, and Google Chrome), Adobe Photoshop, Windows 7, and moderate creation/maintenance of various social media websites.

Travaille Executive Search, Washington, DC 11/04 to 10/12

Cinergy Corporation, Washington, DC 10/02 to 1/04

Bread For The World, Washington, DC – 6/00 to 2/02

General Services Administration, Arlington, VA – 1998 to 2000

Positivity Productions, Washington, DC – 2000 to Present

Education, Training, and Publishing

Graduate - Television/Documentary Technical Production (1997)

Associates Degree - Theater Arts, University of the District of Columbia (1982)

Graduate - Business Certificate of Completion, Washington School for Secretaries (1980) Word Processing Application and Concepts

Ongoing artistic painting as a commissioned artist

References

Provided upon request

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