Technical Support Microsoft Office

ANA MONIRA C. TAN

**** ******** ******

Guadalupe Viejo, Makati City

Mobile #: +63-995-*******

Email: *********@*****.***

OBJECTIVES:

IamlookingforasuitablejobwhereIcouldpracticemyknowledgeanddevelopedmypersonality asacareerpersonwhileutilizingmyskills.

HIGHLIGHTS OF QUALIFICATIONS:

Energetic, hardworking, willing to learn and accept constructive criticism

SKILLS:

M.S. Word, Excel, PowerPoint, Internet Photoshop, Video making and editing

HTML, JavaScript and Visual Basic.

Computer troubleshooting, formatting and support for desktop devices and applications.

SAP System (HRMS/HRIS).

Adding and Editing Website content.

EDUCATIONAL BACKGROUND:

Bachelor of Science in Information Technology

ABE INTERNATIONAL BUSINESS COLLEGE

Barangay Palanan, Makati City

2011 – 2015

Completed a Certification in Microsoft Office Application

And Adobe Photoshop CS

TRACE COMPUTER COLLEGE (ITC) Manila, Philippines

SEMINARS & CERTIFICATES:

Personality Development and Grooming

Social Media Open Source

Web Animation Lectures

Hands on Training to Web Animation

Hands on Training to Web Development

Microsoft Virtual Academy (Migrating from Windows XP to Windows 8.1)

WORK EXPERIENCE:

Clear Image Computer System LLC – IT Support Staff

December 2015 – July 2016

Provide technological support for hardware and software, computer applications related issues

Monitor and respond to phone and e-mail requests for technical support.

Supervise complaint ticketing system and follow timely resolution of all work

orders.

Other tasks that may be assigned from time to time.

Ericsson Telecommunications Inc. – HR Administrator

June 2015 – November 2015

Maintain employee and organization information through Personnel Administration and Organization Management in HRIS (SAP-HR)

Retrieve employee’s data using SAP System (HRIS) & produces regular statistical reports on HR information for the employee and managers E.g. Starters, leavers, turnover, sickness absence, other absences, ethnic monitoring, new hires, salary monitoring etc.

Handles client’s request of employees and managers record E.g. Data information of new hires, transfers, terminations, changes in job classifications, tracking vacation, sick, personal and salary information.

Handle HRIS concerns and resolve cases and issues.

Handles training for new hires.

Make an Adhoc for other client's request.

Vast Net Inc. – Document Controller

November 2014 – May 2015

Ensure all documentation provided is as per Client quality formatting requirements. Formatting may include correcting templates, fonts and style, numbering and other activities that may be required to achieve a client’s documentation requirements.

Create Document Control and correspondence folders for individual projects.

Ensure proper document control support is given to each project.

Assist Project Coordinator on filing and encoding the Projects handled by the company.

LRA Pacific Management Consulting Inc. – Technical Support Representative

April 2012 –June 2013

Provide technical problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to concerns, and requests about products and services.

Follow up and make scheduled call backs to customers where necessary.

Stay current with system information, changes and updates.

PERSONAL INFORMATION:

Age : 27 years old

Civil Status : Single

Sex : Female

Religion : Born Again Christian

Date of Birth : January 14, 1989

Ana Monira C.Tan_

Applicant

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