HR Manager

MARIA KATRINA U. SARTHOU

*** ******* ******, ********* ***********

Parañaque City, Metro Manila 1700

Home: ***-**** / ******: (099*-******* ********@*****.***/ ***********@*****.***

PROFILE

Comprehensive experience in human resources procedures and operations.

Skilled in the management of department systems and procedures for human resource policies, employee grievances, and issue resolution.

Work closely with managers and advise them on hiring decisions, employee discipline, code of conduct, terminations, labor code regulations, and correct HR procedures.

EMPLOYMENT

ABOITIZ POWER CORPORATION March 2015 – October 2015 HR Manager (HR Operations)

Successfully shifted the mindset of employees including top-level management in accepting the new HR model of having a business partner. Quickly gained the confidence of stakeholders by having regular dialogues and ensuring that the concerns of 400 employees across all levels were handled in a timely manner

Closely engaged with all stakeholders to ensure that the performance management process was carried out consistently across the group.

Defined and documented the company’s payroll and benefits administration processes by collaborating with various internal HR executives and discussing best practices.

Improved the recruitment process and filled recruitment requirements which resulted in the hiring of 40 employees with varying skill-sets within the agreed timelines.

Handled numerous disciplinary and performance issues by engaging with stakeholders and meeting with the concerned employees.

Monitored employee sentiments by conducting employee surveys and facilitating focus group discussions with the purpose of improving employee satisfaction. Improved the framework for employee satisfaction survey to get better results in the future

Organized and facilitated several employee activities – Team Building Session, SWOT Analysis, Town Hall Sessions, Employee Satisfaction Survey Discussion, Kick-off HR Meeting with Leaders

Improved HR communication with the group

NNIT PHILIPPINES INC. August 2010 – March 2015

HR Manager

Overall in charge of the different areas of Human Resources

Defined and implemented HR policies and procedures, ensuring alignment with headquarters as well as compliance to local legislation

HR System. Designed and oversaw the development of the company’s HR system, purpose of which was to streamline HR procedures

Responsible for entering employee information in SAP and ensuring that the correct organizational set-up is reflected in the company systems

Budget responsibilities included forecasting and spend monitoring of HR, Recruitment and Training

Ensured regular and consistent implementation of performance management across the company

Worked with managers in coming up with salary increase recommendations and bonuses to ensure competitiveness in the market while at the same time adhering to the salary pool given by headquarters

In charge of regularly reviewing compensation and benefits competitiveness in the market

Assisted in benefits administration

Filled recruitment requirements as per business need

Advised managers on performance and behavioral issues and other employee concerns

Oversaw planning of company activities

TECHNOTIME RETAILERS INC. April 2009 – Feb 2010 HR Manager

In charge of all facets of HR including payroll/ time-keeping, compensation and benefits administration, employee engagement, labor relations

Developed and implemented HR policies and procedures, ensuring that risks are managed

Liaised with service providers which supported HR functions such as HMO, payroll, lawyer for labor issues

Responsible for sourcing and hiring employees

Conducted store visits to manage employee issues and concerns

In charge of company-wide activities

Ensured that employees adhered to the company policies and handled disciplinary issues as required

Designed the performance appraisal template of the company and carried out implementation

Helped in creating the job description of all positions in the company

Responsible for creating the HR Report and representing HR in the Operations Committee

INFOSYS BPO, LTD. (Bonifacio Global City) July 2008 – April 2009

HR Lead

Responsible for virtually all employee matters in support of more than 350 employees.

Directly supervised 2 employees in all HR functions, including compensation and benefit administration.

Updated and maintained personnel and benefit files for all employees in the company.

Developed and implemented company HR policies and procedures.

Managed end-to-end induction process.

Created attrition analysis and implemented activities aimed at increasing employee engagement.

Represented the HR Department in account business reviews and presented HR functions during client meetings.

Handled labor relations and other disciplinary issues in the center.

Responsible for enforcing 100% staff performance appraisals was carried out throughout the center.

Personally counseled employees as required regarding job performance; conducted exit interviews as required.

Coordinated with managers to evaluate jobs and create job descriptions.

Oversaw all leaves of absence in accordance with the company’s standards.

Directed the conversion to a new health insurance provider for the company’s employees.

Planned and conducted orientation sessions with staff and managers to explain new benefit programs.

ACCENTURE October 2005 - June 2007

HR Senior Analyst

Consistently received Celebrating Performance Awards as a top contributor and value creator from the top performing project in Accenture Finance Solutions.

Provided HR support in multiple projects and acted as the first point of contact for any HR concerns.

Created an on-boarding program for the projects and encouraged the buddy program to help new

Disseminated HR and relevant company information through the New Joiners Orientation for new hires and roll-outs for existing employees.

Enforced the execution of the Performance Management Process across the projects handled.

Created monthly attrition analysis for multiple projects and developed action plans to reduce the attrition rate. Helped reduce the annual attrition rate for one project from 35% to 7% by providing HR insights into the creation of the project’s action plan and enforcing regular checkpoints.

Interpreted the company’s Global Employee Survey (GES) results and worked with the Project Managers to develop action plans to improve employee engagement.

Acted as a mediator in project deliberations and laddering activities for the quarterly and annual rating used as a basis for quarterly incentives and annual increases of employees.

Developed programs aimed at addressing employee issues to ensure smooth operations.

Handled labor relations issues as necessary.

Actively participated in establishing Service Level Agreements among the different HR groups to ensure that HR issues are addressed on a timely manner.

Pioneer member of the Accenture Finance Solutions community group responsible for organizing activities aimed at increasing employee engagement.

CLIENTLOGIC, PHILS INC. November 2002 - October 2004 HR Shift Supervisor

Standardized, consolidated and integrated existing and new HR programs, policies and procedures.

Developed HR plans to support strategies to address employee needs (e.g. incentive schemes to reward performance).

Developed and implemented the Motivational, Productivity and Quality Enhancement program aimed at improving teamwork and the attainment of optimum productivity.

Spearheaded 2-way communication on all HR programs that affected employees.

Managed the recruitment and selection of staff at various levels.

Organized employee activities which improved employee engagement.

Managed employee performance appraisal process.

CLIENTLOGIC, PHILS INC. January 2001 - November 2002

Project - Team Supervisor

Supervised 15 CSRs, managed production schedules, managed workflow with statistical analysis, and resolved operational issues.

Exceeded annual group sales target with results amounting to $1.2M in 2001.

CITIBANK N.A. February 1996 to August 2000

Citiphone Officer

Provided accurate and complete responses to all inquiries, complaints and process requests from domestic and international clients

HONDA CARS MAKATI, INC September 1994 - September 1995

Sales Executive

Customer Satisfaction Awardee for 1995, for meeting quota and providing excellent after sales customer service.

EDUCATION

University of the Philippines, Diliman - AB Psychology

CONTINUING EDUCATION

DLSU – College of St. Benilde

Motivational Compensation, Recognition and Rewards, Management Practices

Strategic HR Planning and Management

HR Operations and Information Technology

University of the Philippines, Diliman

Labor Relations for Non-Lawyers

Employee Discipline and Grievance Handling

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