Medical Assistant Sales

Lisa Reilley

**** ****** ***** ****** **.*****

Phone: 281-***-****

E-mail: ************@*****.***

D

Objectives

To obtain a position as a Medical Assistant.

Education

St. Augustine School of Medical Assistants (October - December 2015) graduated with Medical Assistant certification

Stephen F. Austin University (1987-1989) studied Nursing

Angelina Junior College (1987) certified as EMT

Texas Tech University (1986-1987) studied Psychology

Experience

Office Manager (May 2009 –August 2009)

YMCA (Camp Pine Tree)

Prepare deposit for weekly camp receipts

Camp public relations

Scheduling camp staff

Orient new camp staff

Quality Specialist (December 2004 – April 2007)

Continental Airlines

Evaluate agents’ performance via E-coach

Communicate agents’ performance and scores to immediate supervisor

Develop call mix and call analysis survey for the Houston call center

Create Excel spreadsheets on the call mix for the corporate office

Design training curriculum

Sales Supervisor (December 1991-2004)

Continental Airlines

Manage Remote Agents

Coach Remote Agents to improve and maintain on target performance or above

Develop and structure new ideas to increase sales and productivity

Organize team meetings and conference calls to increase agents moral and address concerns

Communicate new policies and procedures

Medical Assistant (1987-1990)

Dr. Larry Schneider, Family Practice

Roomed patient, took vital signs, gave IM injections, phlebotomy, took x-rays

Assisted with weight management program

Performed diagnostic testing

Assisted with front desk including check out, scheduling appointments, and accounts receivable

Nursing Assistant (1988-1989)

Lufkin Nursing Home

Assisted with patient care

CPR Instructor (1986-1987)

YMCA (The Woodlands and Kingwood)

Taught CPR classes

Skills

Proficient in MS Office Applications (Outlook, Word, Excel, and Power Point)

Proficient in Medical Terminology

Good basic knowledge in Human Anatomy and Physiology

Excellent Patient Communication skills

Knowledge of general office equipment

Basic knowledge of EMR systems (Centricity & AdvancedMD)

General knowledge of Medical billing and Insurance claims

Strong understanding of Clinical Asepsis and Infection Control

Basic Surgical Instruments

Knowledge of different injection sites

EKG and Lab Testing

Basic CPR

Measuring Vital Signs

Specimen collection and Lab Safety

Introduction to Phlebotomy

References available upon request.

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