Customer Service Manager
Resume:
Keshiane H. Prater
New Orleans, LA 70119
********@*****.***
Objective: To obtain a position where I can utilize and maximize the skills I have obtained. In order to make a company or corporation meet its’ goals.
Employment History:
08/12- present Cleanerama
Supervisor: Helen Chin
Position: CSR/ Office Manager
Duties: Customer Service, Cashiering, setting performance goals for employees, training. Setting of staff schedules. Serving as back up relief for payroll, A/P & A/R.
06/07-03/11 Guy’s Towing Service 225-***-**** Direct Cell
Supervisor: Lionel Singleton
Position: Office Manager
Duties: Answering multiple phone lines, data entry, dispatching calls out, providing customer service over the phone and to all walk-in customers, filing and cashiering, supplying routine information. Maintaining company records, retrieving documents. Payroll, A/R, A/P and office purchases as requested by supervisor.
11/04-09/05 Hibernia National Bank 504-***-****
Supervisor: Wendy Gaimbrone
Position: Proof Operator
Duties: Encoding documents with routing transit and account numbers as required. This includes: Checks, bank drafts, and electronic funds transfer payments. Verifying customer deposits, teller’s cash entries and general book entries
12/03-8/05 The Quality Mid-Town Hotel (no longer in business)
Supervisor: Divya Patel
Position: Front desk Sup. /Night Auditor
Duties: Assist in interviewing, training and counseling of front office associates. Comply with unit cash handling, credit and check cashing policies. Ensure the accuracy and completion of all folios, room charges, credit approvals, verify all cash is accounted for by verifying all shift drops, run credit card authorization report, batch reports, complete nightly trail balance reports, labor reports, A/R, A/P etc.
5/01-11/03 The Royal Sonesta Hotel 504-***-****
Supervisor: Angie Parks
Position: Reservationists, PBX Operator, GSR
Duties: Reservationists- answering multiple incoming calls, provide information as needed and inputting of guest reservations into a multi-screen reservation system.
Pbx Operator- answering multiple incoming calls obtain necessary information and transfer calls to correct extensions, monitor all alarms located in pbx and notify appropriate personnel as required.
GSR- responsible for registering guest at check in, securing a form of payment, filling out guest registration card, assigning and issuing room keys.
Credentials:
Tulane University (SCS)
August 2014 –Present
Human Resource Development
Southern University in New Orleans
August 2002- August 2005
A.A. Public Administration
Professional Affiliations:
Founding/Current Treasurer, Tulane Society for Human Resource Management
Member, NOLA SHRM
References: Available upon request
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