Data Entry Microsoft Office

Teresa Curlin

**** ******* **. ******, *****

******.******@*****.*** 214-***-****

National Mortgage Lending Service Number 1025682

Objective

To obtain a position with room to grow; where my extensive experience in mortgage services, business development, and compassion for people can be utilized.

Experience

03/2016 to Present NTT DATA Farmers Branch, TX.

DATA Analysis

•Top Performer in a project management role for a Top 4 US Bank

•AML/BSA Compliance subject matter expert

•Reviewed and analyzed high level clients in Mortgage Servicing business unit

•Extensive data enrichment and remediation based off document reviews

•Maintained production output of 25 case reviews per day

•Utilized multiple third party external systems

•Maintained a quality pass rating above 95%

•Led team efforts to ensure milestone deadlines were met

•Showcased flexibility and adaptability with client process changes

•Followed all policies and procedures in accordance with OCC compliance

12/2012 to 01/2016 USAA Federal Savings Bank Addison, TX.

Military Mortgage Services

•Top Performer. Two Promotions in a year

•Real Estate Mortgage Loan Application

•Purchases and Refinances • Underwriting, Processor and Originations. Triad

•Review all member documents for completeness and approval

•Order credit report, Insurance, Appraisal, Titles, VA Eligibility Certificate, Payoffs, Employment Verification, Lock rates, Flood zone certification,

•Maintain pipeline average of 35 loan. Organized, Detailed Oriented, Excellent Communication.

•Make outbound member calls to provide status, check voice mails, and respond to emails daily

•Calculate income, debt and debt to income ratio for qualification. W2, P&L Statements and 1099

•Review and Analyze Income Tax, Appraisals/ disputes, Subordination Agreements, Pay Stubs, Credit reports, HUD, Title, W2, Bank Statements, Retirement, Tax Transcripts and Profit and Loss statements to make credit decision.

•Assist Underwriting with analyzing income/assets and tell the story of entire file when staff is out of office. Manager coworkers pipeline when out of office. Team Lead confirm all disclosures are sent to borrowers. Follow all processing guidelines and workflow instructions including Procedure materials, Regulation Z, The Fair Credit Reporting Act, and Mortgage regulations.

4/11/2009 to 2012 Bank of America Addison, TX.

Mortgage Servicing Representative

• Providing financial reviews to customers for FHA delinquent accounts. Request income, assets, and credit documents for review.

Placing automated and manual dialed outbound calls for collection attempts

• Handling 1 day to 120+ day collection accounts for resolution

• Servicing foreclosure accounts seeking full reinstatements and partial reinstatements

• Initiating repayment plan setups for customers with delinquent accounts seeking a current loan status

• Processing and setting up payments via EPP system along with educating customers on non-cost payment methods

• Proven Top Performer, Fast Learner, and Adapt to change. 100% Adherence, consistently from day one.

• Manual calling list from Excel Spreadsheet, Word, and Outlook

• Short Sale

• Providing attorney information to customers for accounts in foreclosure

• Educating customers on HAMP and FHA modification products available

• Assisting customers in updating income and debts on credit report for possible workout treatment option

• Assisting Customer Relationship Managers with additional account servicing for

• customers

• Educating customers on NHRP program and proper documentation to initiate modification reviews

• Reviewing payment research issues and escalating per policy and procedure

• Assist in FHA Government and Conventional Loan

2/2007 to 03/2009 Medcath-(Bank of America contractor) Addison, TX.

Account Receivable Representative

• Processed and applied web payments from online Lockbox

• Balanced and posted check payments for assigned portfolios

• Performed accounting transactions with billing of client services

• Researched explanation of benefits for payments

• Finalized balanced reports and submitted to clearing house liaison

• Mortgage and Medical payments

• Excel Spreadsheets Reports

3/2006 to 3/2007 Ameripath/Quest Diagnostics Dallas, TX.

Medical billing representative

• Input data entry from lab requisitions

• Researched lab codes for services rendered

• Processed billing invoices for lab test results

• Entered data entry for patient demographic

• Excel Spreadsheets

EDUCATION:

Dallas Baptist University Dallas, Texas Business Management

American Trades Institute Dallas, Texas Computer Business Administration

SOFTWARE

Windows 95-2010, Microsoft Office Course 2010 (Word, Excel, Outlook, and Power

Point), AS400, LAMP, Cadence, Portal.

References are available on request.

Contact this candidate