Customer Service Representative, Financial Consultant
Resume:
CURRICULUM VITAE
Hedrinel Rubia Austria
** ******** ******, ********-***** Village, Sta. Lucia, Pasig City, Philippines 1608
********************@*****.***
**********@*****.***
OBJECTIVE
I want to pursue a wider knowledge and experience in people handling scenarios, customer related services, office management work. I am willing to go under training, to enhance and improve professional skills especially in communication aspects, ethical practices, and to have expertise in dealing with customer handling scenarios, hospitality and its philosophies.
PROFESSIONAL WORKING EXPERIENCE
Company : Sutherland Global Services
12th floor PhilPlans Corporate Center 1012 Triangle Drive North Bonifacio Triangle, Bonifacio Global City, Taguig City
Duration : 14th of January 2013 – 1st April 2014
Job Designation : Service Consultant (Financial) – Tier 2
Job Description : Specializes in providing advance customer service related solutions regarding with their financial transactions and obligations with different financial accounts such as bank and credit card accounts.
Company : WNS Corporate Services Inc.
9th & 10th floors 1880 Bldg. Eastwood Cyber Park Bagumbayan, Quezon City
Duration : November 2011 – 13th October 2012
Job Designation : Customer Service Advisor (UK Telco)
Job Description : Provide specific assistance to customers with their monthly telephone account (phone bills, promotions). Assist customers in providing diagnostic and troubleshooting steps regarding with their Handset & Mobile Phone concerns.
Company : Aegis People Support Inc.
2nd floor Rockwell Business Center, Ortigas Ave., Pasig City
Duration : November 2010 – October 2011
Job Designation : Customer Reservation & Sales Specialist (Hotel Reservations)
Job Description : Assists and provide specific information about reserving top grade hotel rooms & suites to prospective guests & overcome any rejections or objections they raise. May also relay other related information that may come handy to guests such as hotels' specifics, driving directions, etc.
Company : KGB Philippines
11th floor Tower II RCBC Tower Plaza, Ayala cor. Dela Costa, Makati City
Duration : January 2008 – September 2010
Job Designation : Customer Service Representative (Directory Assistance)
Job Description : Provides answers to North American clients of any specific directory questions, information, from alphabetical to geographical reels of information including movie show times and driving directions.
EDUCATIONAL QUALIFICATION
Advance Studies in Computer Programming (2000)
AMA Computer Learning Center
Cainta, Rizal, Philippines
KNOWLEDGE IN COMPUTER SOFTWARE
MS Office specifically in MS Word, MS Excel, MS Power Point, Microsoft Windows, Internet Savvy.
PERSONAL INFORMATION
Sex : Male
Civil Status : Single
Nationality : Filipino
Date of Birth : 31st August 1981
Place of Birth : Cainta, Rizal, Philippines
Language : English, Filipino
Religion : Roman Catholic
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