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Customer Service Office

Location:
Richmond, VA
Posted:
September 16, 2016

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Resume:

Timothy Durden

Clerk Typist - PennDOT

Newport News, VA

acwmx5@r.postjobfree.com - 717-***-****

Willing to relocate to: Virginia Beach, VA - Newport News, VA - Norfolk, VA Authorized to work in the US for any employer

WORK EXPERIENCE

Clerk Typist

PennDOT - Harrisburg, PA - July 2013 to September 2016 17160

• Advanced clerical work supporting the Bureau of Equal Opportunity and Contract Compliance Division.

• Time and attendance clerk for 13 staff personnel.

• Make all travel arrangements for staff personnel through the ADTRAV Travel Management software.

• Process and liquidate all C-62 travel claims for reimbursement to staff personnel.

• Review STD-21 analysis reports to determine underutilization within contractor's work force.

• Assist OJT Program Administrator in maintaining OJT database.

• Crosschecks incoming EO-363's - Highway Contractor's On-the-Job Training Program.

• Review EO-365 - Monthly Trainee Reports to identify hours worked and training received.

• Automotive Officer for the Bureau.

• Administrative support staff for the Secretary of Transportation Leslie Richards

• Type letters, reports, meeting notes, file correspondence, open and distributed incoming mail.

• Other duties as assigned.

Clerk Typist

PennDOT - Harrisburg, PA - April 2011 to June 2013 17120

• Advanced clerical work supporting the Bureau of Office Services and the Material Services Management Division.

• Manage the Department of Transportation Sales Store serving customers with Publications and maps.

• Administrator of Learning Solutions (LSO), create, modify, and deliver training courses in LSO.

• Proficient with Microsoft Word, Microsoft Excel, Microsoft Access and Desktop Publishing.

• Use multiple data base to input data, research, track Settlement Agreements and print reports.

• Create new data bases, spread sheets and edit and modify as necessary.

• Other duties as assigned.

Clerk Typist

Commonwealth of PA - Camp Hill, PA - June 2010 to April 201*-*****-****

• Medium clerical work processing inmates into the correctional institute. Creating, filing and updating inmate records.

• Daily use of DCC Tracking, Classification System, DOCNet and transportation system to inquire, retrieve and print reports.

• Interact with county police, sheriff department and other legal agencies involving inmate RAP sheets. Administrative Officer

Commonwealth of PA - Harrisburg, PA - January 2010 to June 201*-*****-****

School Bus Driver

Durham School Services - York, PA - January 2010 to June 2010 Safely transport children to and from school of kindergarten to high school passengers. Supervisor, Customer Service

- August 1996 to March 2009

EEO Counselor

United States Post Office - Harrisburg, PA - March 1999 to March 2000 17107

• Selected to work a temporary assignment with the Equal Employment Office Commission as a counselor / interviewer of postal employees on alleged discrimination complaints.

• Arranged initial assessment counseling interview with aggrieved postal employees and postal employee applicants.

• Interviewed all counselees assigned to me within an alphabetical range.

• Interviewed supervisors and managers identified by the counselee.

• Wrote comparative analysis of the circumstances surrounding the alleged discrimination.

• Liaison with Headquarters of the EEOC in Washington, D.C. and with the United States Postal Service.

• Liaison with the United States Postal Service Legal Department in Philadelphia, PA and with United States Postal Inspectors.

• Liaison with Labor Relations on all disciplinary records involving the counselee.

• Submitted request for affidavits to both the counselee and management official.

• Traveled to Post Offices where alleged discrimination occurred to interview parties involved.

• Conducted instructional talks to employees and management officials on the process of filing a discrimination complaint.

• Identified the purviews of discrimination complaints to employees of the United States Post Office.

• Maintained all counselor files and documents submitted as support.

• Maintained all files of affidavits in case files.

• Purged files per the EEOC regulations.

• Bring cases to closure.

• Received several accolades from the EEOC for detailed and professional comparative analysis written. Letter Carrier

United States Postal Service - Harrisburg, PA - 1994 to 199*-*****-****

• Deliver domestic and International mail to postal patrons within central Pennsylvania.

• Promoted to Supervisor, Customer Service.

• Supervise 63 employees in the sorting, distribution and delivery of domestic and international mail.

• Investigate, mediate, resolve and take corrective action involving employee discipline.

• Assign work assignments, manage employee's work schedule and train all employees on policy updates and work performance.

• Daily 5 - 10 minute employee safety talks, new procedures updates and training sessions on new services offered.

• Time and attendance supervisor and industrial and vehicular accident supervisor. Administrative Supervisor

Reserve Intelligence Programs - Willow Grove, PA - July 1990 to November 1993 19090 (RIA-16)

• Managed 10 drilling reserve units in Central Pennsylvania, New York and New Jersey.

• Maintained and held a Top Secret clearance with special access to the onsite Vault.

• Prepared all tactical and intelligence reports involving naval vessels at sea and aviation training exercises.

• Liaison with all higher echelon officers and commands including military intelligence at the Pentagon.

• Assist Intelligence Specialist with charts and graphs relevant to the international theater of operations.

• Initiated all National Agency Checks (ENTNAC) for new appointees in the naval reserve community.

• Initiated all Background Investigations and Special Background Investigations (BI/SBI) on reservist whose duties require high level clearance access.

• Processed FBI Finger print cards involving Background Investigations (BI) and Special Background Investigations (SBI).

Personal references upon request

EDUCATION

Diploma in Academics

Harrisburg High - Harrisburg, PA

1974 to 1976

SKILLS

Customer Service (10+ years), Excel (10+ years), Office Management (10+ years) MILITARY SERVICE

Service Country: US

Branch: Navy

Rank: E6

June 1976 to March 2001

Administrative Supervisor, Instructor, Trainer, Instructor at Basic Training Great Lakes, IL. Commendations:

Battle "E" Efficiency Ribbon - Efficiency Forces.Navy Achievement Medal (2)Good Conduct Medal (4) CERTIFICATIONS

Commercial Driver License

Recently relocated and transferring Pennsylvania license to Virginia license on 9.12.2016. PUBLICATIONS

101 Biblical Words (About The Christmas Holiday

http://Amazon.com

October 2009

Biblical language in regard to Christmas pro or con.



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