Sales Management

Melody Thornton

***** ******** ***** **., ********, Texas 77406

(C) 469-***-**** *****************@*****.***

https://www.linkedin.com/in/melody-thornton-7b29a16

Professional Summary

Ambitious, deadline oriented Technical Sales Professional with a broad skill range included but not limited to technical sales, curriculum design, implementation, data analysis, project management and facilitation of IT Cloud projects in multi-site environments which enables organizations to optimize sales force knowledge, meet revenue goals and complete projects an efficient manner. Strengths in problem solving and conflict management.

Skills

IT Curriculum Design and Layout

Technical Specifications Creation

Sales and Technical Training

Project Evaluation

Budget Preparation

Enterprise Technologies

Solution Design

General IT Networking Skills

Brand Development

Windows and Linux

Contract Negotiation

Work History

SoftLayer Technologies, Dallas, Texas

Global Content Lead (Project Management) 04/2014 to 9/15/16

Managed/coordinated medium-large technical and sales training projects from concept to completion. Worked with Unit Managers to help them envision the future of their department and how their training material will need to evolve to support the needs of the “Cloud”. Engaged with subject matter experts to implement a curriculum that taught about products offered that would enhance the customers utilization of the Cloud. Taught sales teams how to: engage in direct sales, introduce IAAS (Infrastructure As A Service), customize two and three-tier layer solutions, sell dedicated and virtual (public/private cloud) servers, input sales and generate reports via Salesforce.com, and the process of a consultative sales.

Design and development of technical and sales content (e-learning/web based training guides/modules), testing and issued certifications to qualified students.

Workload Specialty: Big Data, DevOps & Mobile Applications

Key Contributions:

Successfully facilitated training globally for over 7,000 IT Sales Representatives and Architects worldwide via e-learning and in person. Certified over 1,000 as SoftLayer Cloud Architects. As a result, contributing to annual increases in sales.

Trained employees increased sales and customer engagement by 15% within 3 months of training.

Successfully tracked and resolved problems associated with projects.

Proactively managed timelines, P&L and reports of multiple IT projects simultaneously.

Customer Relations Manager (Sales/Account Management) 05/2012 to 04/2014

Handled escalated Enterprise client issues in a proactive manner throughout the accounts life cycle to increase customer retention. Managed customer relationships and sold additional products to clients to enhance their pre-existing infrastructure and increase monthly re-occurring revenue (MRR). Worked with Global and Key Account teams on business acquisitions, direct sales, client engagements, planning and management. Identified and developed problem solving methodologies to resolve customer issues.

Key Contributions:

Successfully kept customer churn at a minimum.

Resolved customer issues and upgrades via ticketing system.

Developed client reports for various team members to track customer retention and MRR gains.

Built a reputation for excellent service and generated repeat business by effectively managing client relationships.

Successfully sold additional products to more than 55% of my repeat customers.

Trained new hires on how the Cloud operates, various sales and account management methodologies. As a result, generating additional revenue.

Successfully met and exceeded assigned goals monthly by an additional 26% on average.

DeWolff, Boberg & Associates/Adept Management, Dallas, Texas

Senior Business Analyst/New Business Sales/Sales Trainer/Account Manager 06/2007 to 05/2012

At the commencement of my role I was able to work in various roles simultaneously within this company because it was a small business that recently expanded its clientele. As a business development representative I was able to obtain new business (via cold calling, prospecting and direct sales), negotiate contracts and set up further communication with executives. As a Senior Business Analyst I trained associates on business processes, consistently analyzed business processes to create model processes for sales representatives and end users.

Specialty: Oil & Gas and Healthcare

Key Contributions:

Implemented various reports to provide visuals of month to month sales results which provided the management teams with a snapshot of results as opposed to raw data that required analysis.

Reduced time spent on data analysis and provided management team with snapshots reports by implementing a variety of reports that provided visuals month-to-month sales results.

Consistently met sales/engagement goals

Education

Master of Science: Information Technology Current

University of Maryland, Dallas, Texas

Bachelor of Science: Healthcare Management 2012

Dallas Baptist University, Dallas, Texas

Associate of Applied Science: Biology 2012

Richland College, Dallas, Texas

Certifications

Project Management Professional (PMP) January 2017

Technical Skills

Microsoft Office (Word, PowerPoint, Outlook, Excel, Project), Microsoft Visio, JIRA, Salesforce.com, Camtasia, Adobe Photoshop, Captivate, Windows XP, Linux, Unix, Mac OS X, Learning Management System(LMS),DNS, TCP/IP, Load Balancing, HTML

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