Loss Prevention Manager

JAMES R. BONHAM, CFE

***** ******** ***** § Fair Oaks, Texas 78015

830-***-**** / 210-***-**** § ************@*****.***

PROFESSIONAL PROFILE

Certified Fraud Examiner and District Loss Prevention Manager, qualified by a Double Major: A BS in Criminal Justice and recently a Master’s Degree in Criminal Justice; coupled with 24 years of experience at local and district levels. Proficient in identifying / investigating embezzlement, fraud, theft, inventory loss, personal injuries, work place violence, premise liability, managing premise security and Risk Management.

Worked closely with Local and Federal law enforcement concerning cases of Bank Robbery, Robbery, Burglary, Assault, Forgery, ID Theft, Computer/ Electronic Crimes, Credit Card Abuse, Organized Retail Crime and Money Laundering. Experience with and familiarity with DOL/OSHA Standards.

Proven success with interview and interrogation methods. Conduct site investigations and gather evidence. Respond to tips. Operate surveillance equipment. Write comprehensive incident and activity reports, and testify for court proceedings.

Recognized for enhancements to loss prevention program and widespread presentation, along with design of materials to encourage anonymous employee reporting (Tip-Line). Established policies and procedures within company philosophy. Developed and administered budgets.

Demonstrated management and team building skills. Performed strategic interviews and manage hiring processes. Review performance annually, and contribute to decisions regarding promotions, discipline and terminations. Ensure ongoing training. Oversee contract security providers.

Highly effective with security management for multiple large facilities concurrently, including the Safeway Distribution Center for: Houston/Austin. Accountable for inventory audits and investigation of discrepancies. Perform operational inspections to identify problems and trends, and recommend improvements.

Excellent computer skills with Word, Excel, PowerPoint, Access, Outlook, Lotus Notes & SQL, MYSQL, Micros XBR, and LPMS. Also, Familiar with Sigma Six.

Knowledgeable with most store Locking Controls, e.g., Best Access, Detex. Expert with most DVR/NVR Recording Devices and cameras, e.g., Intellex, GeoVision, etc., and EAS tagging, e.g., Sensormatic and Checkpoint. Also familiar with most Access Control and Biometrics, e.g., Tyco, Best Access & Schlage. And Alarm Systems, e.g., ADT, Bosch/Radionics, and POS Exception Reporting Systems, e.g., XBR.

Characterized as dedicated, dependable, loyal and responsible, with an excellent professional reputation.

Strong investigative skills, investigative process and procedures skills, knowledge of progressive retail loss prevention programs and methodologies, knowledge of criminal and civil laws and respective court proceedings, knowledge of E.E.O.C. law and possess the ability to make decisions and initiate action on behalf of the company.

SELECTED ACHIEVEMENTS

Instrumental in recovery of more than $35,000 stolen by one cashier at Randalls, identifying suspicious voids of $200+ daily using specialized software and analyzing videotape of registers.

Rapidly generated thousands of tips from employees following development of detailed poster encouraging anonymous reporting of loss and fraud, which was implemented nationwide.

Created and rolled out company’s first forms for loss and fraud reporting, which included information suitable for use in court.

Designed comprehensive loss prevention program, and conducted statewide PowerPoint presentations semiannually to groups of key store managers.

Created and administered loss prevention budget at Fiesta Mart, Inc. for all Texas stores, as directed by company President.

JAMES R. BONHAM, CFE

Résumé § Page Two

CAREER OVERVIEW

Recently Graduated with second degree from Texas State University,

Master’s Degree In Criminal Justice (MDCJ) – 2015

CO-Owner

Texas Heritage Tree, Land & Ranch, LLC.

12 / 2012 to present

Managing three to four separate work crews, sales calls, payroll, equipment inventory and customer satisfaction.

Texas Heritage is a High-End Tree Care Service Company, Only servicing ranches in the Texas Hill Country and concentrating on Oak-Wilt Disease and Ranch Fencing.

(Selling Shares (51%) to Co-Owner)

DISTRICT LOSS PREVENTION MANAGER

Randalls Food & Drug, Inc. (A wholly owned subsidiary of Safeway Inc.), Houston, Texas 1/2001 to 11/2011

Responsible for all areas of Loss Prevention for 18 Stores and 18 Pharmacies, along with Responsibility of Security for a 1,000,000 Sq./Ft. Distribution Center serving Houston / Austin, and Responsibility of Security for the Houston, TX Corporate Office. Additionally supported 1700 Safeway-owned stores under multiple brand names nationwide.

Investigated Employee Theft, Theft (Internal/External/Cargo), Theft or Loss of a Controlled Substance (Rx Investigations), Fraud, Organized Retail Crime (ORC/ORT), Robberies, Burglaries, Accidents and other Incidents. Received and analyzed calls to Tip-Line, interviewed Employees at all levels, and reported conclusions.

Performed quarterly Anti-Money Laundering (AML) audits in compliance with Sarbanes Oxley.

Conducted inventory and shrink audits twice annually in each store, and collaborated with Inventory Control Coordinator (ICC) to investigate discrepancies.

Prepared detailed reports on every incident, distributing to Human Resource Personnel (and Police / FBI / DEA, etc., if required).

Participated in making decisions regarding prosecution of Employee crimes, and testified as required for court cases.

Supported management in hiring LP staff, providing opinions on specific candidates as requested.

Supervisor / Hiring Coordinator &Trainer for eight Door Greeters (a sub-department of Corporate Loss Prevention).

Oversaw contract Security Guards at Distribution Center and contract Loss Prevention Investigators at stores.

JAMES R. BONHAM, CFE

Résumé § Page Three

DISTRICT LOSS PREVENTION MANAGER

Fiesta Mart Foods, Inc., Houston, Texas 09/1992 to 11/2000

Supported original owners of grocery chain as one of two District LP Managers for Houston. Responsible for planning and implementing Loss Prevention policies & procedures for all stores, along with Detection and Investigation of all matters related to Fraud and Theft.

Supervised 18 Loss Prevention Managers, 16 Investigators, 18 Backdoor Receivers and 18 Pricing Coordinators and handled hiring, evaluations, wage increases and discipline. Also Budgeted, scheduled and coordinated contract Police/Security Personnel for all Texas Stores.

Significantly involved in strategic interviews of potential loss prevention candidates. Also reviewed resumes and prepared opinions toward hiring decisions, and recommended potential new hires.

Actively participated in updated training of all Loss Prevention Managers in Houston/Austin/Dallas, during quarterly meetings with the assistance of co-District Loss Prevention Managers and Director of Loss Prevention.

Earned progressive promotions, beginning as LP Investigator supporting Store Managers (two years) and moving to Store LP Manager with team of three Investigators and oversight for Backdoor Receiver(s) and contract Security Officers, two years prior to District Management.

EDUCATION / CREDENTIALS / AFFILIATIONS &

PROFESSIONAL DEVELOPMENT

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE / Texas State University, San Marcos, TX -- 1988

MASTER OF SCIENCE IN CRIMINAL JUSTICE / Texas State University, San Marcos, TX -- 2015

Other Studies have included:

The Wicklander-Zulawski Criminal Interview and Interrogation Techniques, Basic and Advanced Studies; (Taken Twice.)

The Reid Technique of Interview and Interrogation Techniques, Basic and Advanced Studies; and

The Dietz & Associates Statement Analysis and Verbal Clues of Deception Coarse.

CERTIFIED FRAUD EXAMINER (CFE) – since 1999

MEMBER – Association of Certified Fraud Examiners (ACFE) – since 1999

MEMBER – American Society of Industrial Security (ASIS) – since 1996

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