Customer Service Sales, Exceptional written,oral & telephoneskills

OBJECTIVE

To seek a position as an Administrative/Accounting/Sales in order to apply my knowledge, skills and experience in an effective manner that will yield positive results for the company.

SUMMARY OF QUALIFICATIONS

Over 15 years’ experience in administrative and office support

Excellent written and verbal communications skills

Excellent knowledge of Microsoft office

Excellent organizational and time management skills

WORK EXPERIENCE

CONCIERGE-SUPERVISOR

Nationwide Security Ltd, Richmond Hill, Ontario. May 2015 - To-Date

Supervised, motivated and guided a team of 7 – 9 security personnel on site; proper decorum, aptitude, attitude and behavior, while simultaneously administering training.

Responsible for meticulous writing and review of daily and overall record keeping all on the computer

Regularly updated site safety plans, electronic surveillance equipment, access control systems and site post-orders.

Collaborated with investigators and police officers on all cases, like fraud, domestic disputes, trespassing, theft and vandalism

Constant customer service provided to the residents in dealing with complaints and questions related to site matters.

Liaise with Property Manager and Assistant Manager on a daily basis and helping out wherever possible

CONCIERGE

LK Protection, Woodbridge, Ontario, June 2012 to April 2015

Secured locations in a designated perimeter while ensuring the protection and safety of its inhabitants and property

Managed the logging and checking of shift, maintenance and incident reports.

Regularly Inspected and logged; all utility rooms, access/exit points, emergency escape routes, visitors, contractors and video surveillance.

Coordinated team efforts during hostile circumstances in a manner that considered the wellbeing and safety of all parties involved.

Delegated and briefed fellow security guards at the beginning of their shifts.

Mad-Dash couriers. Mississauga, Ontario.

Courier Driver-Part Time, Jan 2015 to May 2015.

Picking up packages/envelopes for various clients and delivering to assigned customers on a timely basis all over the GTA.

This meant keeping a top notch customer service while dealing with all clients during pick-up and delivery, and the ability to communicate with Head Office on the next destination.

STORE MANAGER

Can-Afric Enterprise Ltd, Nairobi Kenya May 2000-Sept 2011

Provided support and customer services to prospective clients on company products

Handled sales transactions and overdue accounts with clients

Managed tracking of products for arrival, prepared documents for processing for clearing agents and delivering products on time to clients

Processed all banking and accounting transactions.

Keeping an up to date Inventory record for all the stock items.

SALES EXECUTIVE

Chandaria Industries Ltd, Nairobi Kenya 1994-2000

Promoted within 11 months from Sales Coordinator to Sales Executive

Increased sales output by 5% from 56M per month to 59.5M p.m.

Solicited and acquired new clients and provided service to existing clients.

Processed all purchase orders from sales team and provided timely delivery to clients

Handled and followed up on all outstanding payments

CREDIT CONTROLLER

Orbit Chemical Industries Ltd, Nairobi Kenya 1984-1994

Collected outstanding payments from our clients, reconciled accounts on receiving payments and followed up with clients if any discrepancies.

Liaised with the sales dept. for any suppliers who had defaulted on payment

Made out all cheque payments to our suppliers, kept the petty cash, and did all banking transactions

As the firm was getting bigger, I was given the chance to set up an in-house Purchasing Dept., unfortunately had to leave for better prospects

PERSONAL ATTRIBUTES

Ability to work independently, organize time and priorities.

Perform well under pressure and able to meet concurrent deadlines.

Work well as a team member who adapts easily to new concepts and responsibilities.

Strong oral and written communication skills.

Ability to learn quickly.

EDUCATION

Diploma in Business Management – Kenya Polytechnic, Nairobi. March 2004 – March 2006

REFERENCES

Available on request

Contact this candidate