Customer Service Sales
Resume:
Diane Porras
Aurora, CO, *****
*********@*******.***
Home:
Cell:720-***-****
(No Insurance Company or Call Center inquiries.)
Permanent Full Time positions only, no Contract work.
OBJECTIVE:
To gain a position that will allow me to effectively utilize my work skills.
I am looking to find employment with a company that offers chances of advancement and ongoing learning and training for their employees.
I am most comfortable in a Data Entry/Customer Service type position. And I would prefer that it does not include any Sales.
EDUCATION:
High School Graduate, Romulus High School, Romulus, NY, June 1979
SKILLS:
Computer literate with a wide variety of programs, applications, and hardware
- Windows, as far back as XP and as current as 10, Microsoft Office (Word, Excel, Outlook,), AS400, Multiple Web Browsers, One Note, Snag it and other applications.
I can also navigate Super Fast Cart, Limelight, and other order taking programs.
Accurate typing and 10-key by touch ability
- 55+ WPM
Excellent critical reasoning and problem solving skills
Able to efficiently multi-task
Great Customer Service and Phone skills
- Both inbound and outbound call experience
Strong organizational and leadership skills
Able to efficiently supervise others
Ready for new and challenging situations
Billing and accounting skills, entry level
I have not had myself tested for typing or 10 in some time so, must admit am not sure where my numbers sit currently.
WORK EXPERIENCE:
April 6 2015 to present
2chads.com
A fulfillment center where I work in the Returns Dept. This is a Data Entry position primarily. Accuracy and speed are equally important. We work with multiple clients and their products. Most of which we ship out from our location and also serve as the Return location. We must check each and every return to ensure that all information is accurately entered into the client’s system, that product is either okay to be returned to stock or thrown out. Some clients we are also responsible for ensuring that credit is issued back to the customer. As we are a third party, we have no interaction with the customers.
The company is very small, less than 50 employees. I had hoped to be able to expand with this company but, that is not happening. They are simply too small. I am ready to move on to bigger challenges and learning experiences.
November 2013 to September 30,2014
Nordstrom's Credit Services
Started under Robert Half temp service, hired on as full time on March 3rd 2014.
Typical Call center work, answering incoming calls from the stores and customers concerning all various issues. Taking payments, advising of bonus/rewards programs, offering payment plans, dealing with lost/stolen fraudulent accounts.
July 30,2013 to September 10th, 2013
EJ Bartell via Robert Half International DBA Office Team
Temporary position as Administrative Assistant
February 2013 to June 2013
Specialty Sports Venture
Job Title; Direct Ship Clerk.
Primary job was to confirm shipments from vendors direct to the stores. These were no touch orders, as in, they shipped direct to the stores and I entered the total items into our system thus allowing the stores to process on their end. I also helped out in the warehouse processing orders on the items that we did actually stock at our facility.
October 2011 to February 2013
Staples Customer Service Phone rep
Answering calls from Staples customers helping to place orders, locate items, help to replace damaged/lost orders. Communicate issues with their assigned Sales Reps.
August 2010 to June 26, 2011
Clerical Assistant, HVH Transportation LTL division, Denver, CO
My responsibilities on a daily basis are to provide support to the Dispatcher’s by way of helping to answer phones, field questions from drivers out on their routes, help to schedule any appointments for delivery that need to be made. I also keep track of work hours for my specific location that includes dock personnel, office personnel, and all our drivers. At the end of the pay period these are turned over to the supervisors and to HR. I also help in maintaining the weekly billing on 2 of our primary accounts.
August 2002 – May 2010
Customer Delivery Coordinator, OfficeMax, Denver, CO
Provided quality Customer Service to multiple National and Local couriers, customers, and Sales Reps
20+ couriers, 60+ Sales Representatives, and 100+ customers
Inventory tracking, reporting, and discrepancy resolution
Quality control between customers and vendors
Invoice management and conflict resolution
Order pulling in warehouse when needed
Helped with Inventory management by working with warehouse crew when needed
I have been married for 18+ years, no children. My husband and I love camping, going on road trips to Texas, or working on home improvement projects. I get along very well with most everyone that I meet. As a former Military Brat, I enjoy meeting a variety of people.
References:
Jane Keir: known 3 years 619-***-**** Co worker
Laurie Binder: known 20+ years 903-***-**** Friend
Contact this candidate