Microsoft Office Customer Service

Wineska I. Dejesus

**** ******* **. ***, ************, FL 32257• 614-***-**** • ***********@*****.***

Objective

To secure a challenging career that will enable me to utilize my varied background skills and professional experience in Administration, Management and Customer Service by learning new things and use my flexibility to work in an environment where my team skills and desire to assist others can be utilize to its fullest extent when needed; and my ability to work independently with strong decision making skills is an asset when called upon.

Summary of Qualifications

I bring over 16 years experience of Senior Level in the Administrative and Clerical field. An Associate’s degree as an Administrative Assistant in Health Services and over 5 years of Management, 2 of those years in the Customer Service industry.

Also, I bring over 9 years of experience in diversity efforts. Contributed in many ERG (Employee Resource Groups) maintaining the main focus of the company. Focus and goals were to attract, retain, and develop a diverse workforce with the skills and leadership necessary to achieve the institute’s growths and aspirations.

Bilingual ~ Fluent in both, Spanish and English.

Active member of the World Faith Religious Diversity Group and PRISM/LGBT Diversity Group and the Inclusion and Engagement Diversity Group.

Member of the Multicultural Employee Resource group since 2003

Co-chair of the Multicultural Employee Resource group from Sept. 2011 to Sept. 2015

Excellent computer skills

Extremely comfortable in fast-paced, high-stress situations.

Solid reputation as a dependable, adaptable, reliable and efficient individual.

Highly focused and able to identify goals resolving issues in early stages.

Proven strong organizational grammar, spelling, communication and, multitasking skills.

A talent for working independently prioritizing tasks and or with a team meeting date lines if any.

Skilled in dealing with senior clients as well as upper level management and staff at all levels.

Extensive knowledge and troubleshooting of Fax, Copy, Microfilm, Microfiche, PC and Printer machines.

Work Experience

Battelle Memorial Institute, Columbus, Ohio 2009 to 7/2016

HRIS ~ Staff Records Dept. / HRIS Senior Office Assistant

Main and only person In Staff Records Dept. Keeping and maintaining an accurate and complete staff record for all personnel files of 5000+ employees

Kept track of audited required forms making sure they are complete updating new hire and termination spreadsheets using Excel.

Making physical files including labels and on or electronic files.

Main project leader involved with the transition and migration of paper files to electronic files using TRIM (HPRM8) system to advance technology and innovation of Staff Records Dept. meeting the organization needs successfully

E-filing all required forms.

Responsible for all Microfilmed and Microfiche files.

Answering multiple telephone lines, answering all Staff Records, HRIS and HR questions.

Responsible for all past employment verifications via e-mail, correspondence and or phone.

Responsible for the retention and destruction of all employees I-9 forms complying with Federal Law.

New hire data entry in People Soft.

oEntering military, disability, education, emergency contact, personal information, work location information data in PeopleSoft system. Also, name, phone and address changes entry.

oEntering POI’s (Person of Interest) data – contractors

oProcess telecommuting agreements

oManage the pre-employment processes, background checks and drug screens

Process all terminations and deaths entries in PeopleSoft.

Process all weekly queries.

Keying all staff actions in PeopleSoft

oPromotions, demotions, organization changes, manager changes, location changes, name changes and all transfers including out of state.

Entering weekly OPA’s (Outstanding Performance Award) using Access sending spreadsheet to Payroll for processing.

Read patents and enter in system using Excel for Patents Awards quarterly.

Responsible for getting all Employment Agreements from all new hires making sure they don’t have intellectual developments, patents, copyrightable material. If so, the form will need to be send to the Legal Dept. and I will have to follow up making sure they accepted or rejected the form.

Entering, tracking and e-filing Outside Employment Agreement forms using Share Point site.

Creating new hire welcome letters to all new hires on a weekly basis using Access making sure to meet all on-boarding internal procedures.

Battelle Memorial Institute, Columbus, Ohio 2002 to 2009

Benefits Dept. / Benefits Office Assistant

Kept track of all benefits required forms making sure they were all complete meeting the 30 day dateline for medical/dental cutoff day after date of hire.

Making physical files keeping track of all benefits forms including all beneficiary forms for 5000+ employees.

Answering multiple telephone lines, answering all Benefits and Open Enrollment questions to current staff members and retirees regarding their medical, HIPPA, Dental, Group Life, Accident Insurance, Retirement, Pension, EAP (Employee Assistance Program) and Remembrance Programs, LWOP (Leave without Pay), Savings (401k), and Flexible Reimbursement account.

Prepared benefits new hire and open enrollment packages to send to all offsite office locations.

Responsible to comply with Child Support Orders for the purpose of child(ren) getting benefits.

Notarized beneficiary and retirement forms as needed.

Coordinated yearly Open Enrollment Benefits Fairs getting in contact, scheduling and coordinating with vendors, setting up dates and times of presentations for staff members.

Battelle Memorial Institute, Columbus, Ohio 2001 to 2002

Payroll Dept / Office Aide

Kept track of all payroll required forms making sure they were all complete.

Making physical files keeping track of all payroll forms for 5000+ employees.

Answering multiple telephone lines and answering all Payroll questions.

Current staff member’s employment verifications.

Involved on the transition of using The Work Number system for all employment verifications.

Helped accountants with some duties including printing checks and deposits, time card corrections and vacation updates.

Battelle Memorial Institute / ManPower, Columbus, Ohio 2001 to 2002

Payroll and Penguin Dept / Aide

Kept track of all payroll required forms making sure they were all complete.

Making physical files keeping track of all payroll forms for 5000+ employees.

Answering multiple telephone lines, answering Payroll questions.

Made runs to Instruments Lab to pick and or drop off instruments as needed

ManPower, Columbus, Ohio 2001 to 2001

Front Desk Receptionist

Greeting customers and appointing to where they need to go or do.

Answering multiple telephone lines, answering customer service questions.

Prepare test area with necessary computers and or items necessary.

Helping conduct initial interviews for potential staff members.

Maximus / Child Support Enforcement Agency, Columbus, Ohio 2000 to 2001

Intake Specialist ~ Locator

Conducting initial interviews with custodial parent for the purposes to locate the absent parent.

Keeping files up to date and accurate.

Answering multiple telephone lines, answering customer questions.

Locate absent parent by using different locator systems databases, public access websites and or by web search.

Sending out certified letter to absent parent.

Responsible for the scheduling of Genetic Testing.

Responsible for conducting the DNA of all parties and send to laboratory for testing for the purpose of establishing paternity.

Scheduling Administrative Court Hearings for the purpose of establishing Court Ordered Child Support.

Notarize all proper documents as needed.

Children’s World Day Care Center, Dublin, Ohio 1999 to 2000

Toddler and Pre-School Teacher

Responsible for the care and safety of children.

Taught Spanish to children; numbers, alphabet and words.

Complete a daily report of each child progress which was given to the parent at the end of each business days.

Produced weekly teaching activities schedule for the children mainly focusing in reading, math and science. These will include:

oLanguage/communication skills; recognition of letters, learning new vocabulary, word of the day.

oThinking skills/analyzing things; identifying numbers and practicing counting, estimating or predicting items, learning about dates and drawing conclusions.

oSocial peer relationship skills; learning to share, cooperating, participating.

oMotor skills/physical ability; washing hands, feeding and dressing, tossing balls, running, jumping, riding tricycles and bikes, working on balance using hula hoops, eye-hand coordination through pouring, cutting, and drawing activities.

oCreative ideas and talents by telling stories and pretending play.

Supervised the whole classroom and the other two teacher aides which helped me maintain the classroom ratio.

Catholic Social Services Holy Rosary Family Shelter, Columbus, Ohio 1997 to 1999

2nd & 3rd Shift Shelter Manager

Trained and supervised four staff members.

Responsible for staff schedule and duties.

Responsible for the admission check in/out of all residents.

Responsible for the care and safety of all residents and their families in the building.

Counseled, battered women, and residents with alcohol and or substance abuse problems.

Keep, track and secure all prescribed and over the counter medications of all residents.

Report daily logs.

Schedule, instruct and distribute daily chore list to residents.

Distribute mail, food and clothing donations to residents.

Ensure proper nutrition by overseeing the distributions of the daily meals to the residents and their families.

Greet and screen visitors during visiting dates and times.

Responsible for head count every night making sure all residents were in their rooms by curfew.

City Security & Investigations, Columbus, Ohio 1994 to 1997

Sergeant

Armed security.

Trained and supervised over twenty officers.

Responsible for officer’s schedule and location sites.

Patrolled high crime, low income housing areas like: South Park and Green Briar Apts.

Also responsible for the security of some local night clubs and bars including: Cana Bar, Macon, The Place, etc.

Maintained daily site logs

Conducted some payroll and dispatching officers when needed.

Dr. Pila’s Hospital, Ponce, Puerto Rico 1992 to 1994

Emergency Room / Senior Administrative Office Assistant

Medical coding.

Answering a multiple phone lines.

Responsible for the initial sign in process of patients into the ER.

Making sure all required paperwork is properly signed by patient or person in charge.

Entering accurate patient and insurance information in the system.

Filing paperwork in medical record folders of patients.

Collecting patients out of pocket payments and medical insurance co-pays.

Scheduling follow up appointments for patients and sending reminders letters to patients.

Prepared weekly schedule of twelve office aides.

Education

Associates Degree

Business / Administrations in Health Services

Ponce Paramedical College in Ponce, Puerto Rico 1991 to 1993

Graduated, GPA 3.90

Computer Skills

Computer skills ~ Technically proficient in Microsoft Office Outlook, Internet Explorer, Intranet, Microsoft Office Word, Microsoft Office Excel, Microsoft Office Power Point, Share Point, Microsoft Office Access, Abode Reader 7.0, Acrobat 9Pro, Lotus 1-2-3, E-mail, Web-browsing programs and social media tools, CRIS-E and SETS (CSEA ~ Child Support Enforcement Agency - government systems), TRIM / HPRM8 (electronic files), Smarterm, Oracle, PeopleSoft (data entry system and query), HireRight, TrueScreen, E-verify and Success Factors systems. Type 40+wpm with accuracy.

Languages

English: Second language ~ proficient

Spanish: Native language ~ excellent

Activities and Interests

Actively attend Toastmasters Workshops.

Actively involved with many ERG Diversity groups.

Volunteer for Step Out ~ Walk for Diabetes, United Way and Autism Speaks.

Computers, Outdoors, Exercising ~ Zumba

Certificates

Certified Notary Public in the State of Ohio ~ previous

Green card for carrying while in duty CCW license ~ previous

Food Safety Certificate

First Aid and CPR Certificate

Communicable Disease Certificate

Total Information Protection Certificate

Program & Certified Document Destruction Certificate

Document Retention and Destruction Regulations in Ohio Certificate

Document Retention and Destruction in the age of electronic documents in Ohio Certificate

Preventing Workplace Harassment Certificate

Stress & Life Balance Workshop Certificate

Building Resiliency Workshop Certificate

Social Style Workshop Certificate

Crucial Confrontations Workshop Certificate

Communication: Leading a successful meeting Certificate

Standards of Business Ethics and Conduct

Security Awareness Certificate

My Safety Certificate

Catalyst – Time Reporting

The Secrets to Being a Front Desk Super Star Certificate

Diversity & Inclusion Awareness

Reward and Recognition Programs

SharePoint 2010 Introduction

Outlook 2000 ~ Level 1, 2 & 3 Certificates

Received an Outstanding Performance Award for completing an error free Staff Records Audit in 2010.

References

Available upon request

Contact this candidate