Customer Service Manager
Resume:
Kathy Jaeger
Johnson Creek, WI ***38
Cell: 920-***-****
***********@***.***
SUMMARY
Dedicated, accomplished and professional Office Manager employed with a small family-owned and operated manufacturing & service business for over 18 years. Good communication skills resulting in great customer service. Detail oriented and accurate.
HIGHLIGHTS
Quick & accurate data entry Answer/direct calls on multi-line phone system
Process incoming payments Collections calls on past-due accounts
Meticulous & detail oriented Excellent grammar & proofreading skills
Excellent customer service skills Resourceful and work well independently
Microsoft Office proficient
Proficient with Sage Accounting for Manufacturing Software
EXPERIENCE
Office Manager/AR/AP AS&T, Inc.
April 1998 – Current Campbellsport, WI
Created invoices for customer deliveries/shipments, as well as POS and 3rd Party Drop Shipments
Processed payments on customer accounts with all tender types- cash, checks, debit/credit card, phone payments, ACH
Printed/mailed/faxed monthly customer statements
Maintained files for all customer invoices and purchase orders
Performed collections calls as necessary
Other duties included: calculating/processing weekly payroll, monthly reconciliation of petty cash account, bi-weekly bank deposits, maintaining accounts payables, tax payments,
business & health insurance administrator, ordering/purchasing/restocking break room and office supplies as needed
EDUCATION
Moraine Park Technical College - Administrative Assistant Program
August 1994 – December 1996 Fond du Lac, WI United States
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