Customer service, substance abuse counseling, mental health profession
Resume:
Jane Fletcher
Valrico, Fl 33596
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PROFILE
My name is Jane Fletcher, I am currently an alumni of Florida Atlantic University. I
graduated in fall 2015 with a psychology major, a sociology minor and a criminology
minor. I plan to start applying to get my masters degree within the coming year and
attend graduate school in the fall of 2017 or 2018.
EXPERIENCE
Server, Brio Tuscan Grill; Boca Raton, FL Feb 2015-Feb 2016
Most recently I was a server at Brio in Boca Raton, a more upscale restaurant than I had previously been working at to challenge myself and utilize the best of my abilities and required more patience and professional skills. Responsibilities included:
•Being able to work together effectively with one or multiple servers when working a banquet party
•Showing leadership skills when working banquets with other coworkers,
•Providing excellent and friendly customer service,
•Doing tasks for not only guests but for employers with a smile on my face,
•Being quick on my feet and effectively multitasking,
•Making the best executive decisions possible when handling guests as well as employees,
•Working in a fast paced environment, etc.
Intern, DACCO; Tampa, FL Summer 2015
Last summer I got the amazing opportunity to intent with DACCO and do something
more towards my major, my passion, and hopefully my future career. I was an intern in Prevention Services department, where some of my responsibilities included:
•Speaking at summer school (elementary/middle school ages), summer camps, and YMCA boys & girls clubs about staying clean from drugs and alcohol, the dangers of bullying, peer pressure, gossip, body image, and more. We set up group as well as individual based activities to make the kids more comfortable so we could learn more about them and be able to effectively teach them the lessons we had provided for them while making sure they had fun and make them excited to see us every week.
•Shadowing case managers at home visits to help troubled families, some who had children with behavioral issues, adoptive parents having trouble adjusting, some parents with prior drug/alcohol problems, etc. All were to help benefit the family in the long run by sitting with the parents, then the kids, and doing behavior based activities with them to improve any issues the family had been facing by creating a treatment plan for the next coming weeks with the end result being to eliminate the problematic behavior.
•Shadowed classes given at the men’s residential for men with children who were admitted to the program for a drug problem. The class was to teach these men how to deal with their children in a sober friendly family-oriented way to ensure happiness for their arrival home.
Volunteer, Unite to Face Addiction; Washington DC October 3-5 2015
After having a close family friend fall face first into addiction and then come out triumphantly, my mother and her close friend founded the group MORA, Messengers Of Recovery Awareness. We hold weekly FA, or “Families Anonymous,” groups where family members of addicts or addicts themselves can come to a group and speak about what ever is on their mind (similar to an AA or NA meeting). MORA’s purpose is to take the negative stigma away from addicts, educate people on the realities of addiction and the need to get help and not be ashamed, and to teach people that addiction is a disease and not a choice. Our group went to the famous Facing Addiction march in DC where we spread our message throughout the weekend that recovery IS possible and families recover together. We had a 45 minute sit down with Marco Rubio’s legislative aid to con-sponsor CARA (comprehensive addictive and recovery act; S. 524/H.R. 953) which ended up being passed earlier this year. The CARA act expands prevention and educational efforts to prevent the abuse of opioids and heroin by promoting treatment and recovery, and expands resources to identify and treat incarcerated individuals suffering from addiction disorders. (https://www.facingaddiction.org)
Server, Macaroni Grill; Boca Raton, FL Jan 2013-Jan 2015
I started out hostessing at Macaroni Grill where I quickly was promoted to doing to-go/
curbside and then became a server. Responsibilities included:
•Being able to answer a phone correctly and answer any questions of guests,
•Being the first face customers see when hostessing and ensuring a pleasant start to their experience,
•Multitasking when hostessing as well as doing curbside,
•Following the rules of closing,
•Being a team player and working well with others,
•Working in a fast paced environment while always keeping a calm and polite demeanor, etc.
Merchandiser, Macy’s; Brandon, FL April 2012-August 2012
My responsibilities at Macy’s included inventory, cataloging, organizing the shoes in the back as well as displaying them on the floor, marking down the correct sale shoes, marking shoe sizes, being able to take direction well and learn quickly. It was a summer job and I had to leave to go back to school in Boca Raton.
Camp Counselor; Brandon, FL Summer 2006-Summer 2011
Three times every summer my cousin and I would organize a camp at my house for the kids in my neighborhood. It included anywhere from 6-12 kids each session where there were different activities daily:
•Activities were to stimulate their brains, their creativity, and keeping the kids active outside.
•Throughout the week we would organize an event for them to present to their parents at the end of the week, whether it be a talent show, play, “fashion show,” etc. This always made the kids want to come back and showed the parents a glimpse of what we were doing every day.
Responsibilities included:
•Being prepared in advance the entire week by making “lesson plans” of each hour/half hour of knowing which activities the kids would be doing,
•Making sure the kids all got along and were always enjoying themselves,
•Having responsibility over all kids and building the parents trust to allow us to watch their kids,
•Building personal connections with both the kids and the parents to ensure a good time,
•Creating, organizing, and adjusting the schedule according to the new group of campers each week in regards to the different interests and ages of the children.
Secretary, Universal Painting; Lakeland, FL Summer 2010
I helped file papers and documents at a family friends company for the summer. I had secretary duties such as answering phone as reorganizing files and address books in more efficient and organized way.
EDUCATION
Newsome High School, Lithia, FL 2011
Florida Atlantic University, Boca Raton, FL 2011-2015
Major- Psychology
Minors- Sociology & Criminology
SKILLS
Great personal skills, people person, good with both kids and adults, able to connect well with people, extremely polite, hard worker, fast learner, able to multitask, good under pressure, passionate about what I do. I am extremely interested in the mental health field and am more than ready to start my career helping others better their lives and to help make a difference. I am a passionate and hard worker as is and that only accelerates when I am given the opportunity to do something I love, which is all that I want.
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