Administrative Assistant/Customer Service

Patrice M Pfeifer

**** * ***** ***** ***** Unit *2

Phoenix, AZ 85027

602-***-****

**********@*****.***

Experience:

May 2011 – Present

Bookkeeping

Super Shuttle – On Angel’s Wings Transportation, LLC Phoenix, AZ

Preparing driver logs, receipts and payroll documents for Accounts payable processing. Training new drivers, brand representation, conduct and proper accounting procedures. Conflict resolution, review and charge back procedures.

January 2013 – April 2014

Marketing Support

Revana - Facebook – Global Marketing Support Phoenix, AZ

Global Marketing support for SMB advertisers. Ads creation, account management and designated client support, analytics and reporting, trouble-shooting, overall client services and daily correspondence. Team training and performing weekly Quality Review. Client and team liason with Facebook Corporate Marketing, Austin, TX. Review, evaluation and implementation of training material. Salesforce, Power Editor, Excel and Word.

2011

Sales and Marketing Phoenix, AZ

Dish Satellite

Sales and client support

2002-2011

Restaurant Support and Service Fountain Hills, AZ

Managing, supervising and training staff. Opening procedures and closing receivables, purchasing and scheduling. Event planning, menu preparation and customer support.

Terra Nostra Ristorante

Mike’s at the Fountain

1983-1997

Sales and Customer Service Office Management

All-encompassing duties in daily operations, including data and order entry, bookkeeping, payroll, purchasing, maintenance, shipping and receiving, meeting scheduling and planning, travel arrangements, sales management, customer support. Problem solving, research and followup with administrative staff, sales teams and clients. Proficient with various data systems, software and office equipment.

Ericsson, GE Totowa, NJ

The Hurley Company Wyckoff, NJ

Altair Group New York, NY

Unified Data Products Fair Lawn, NJ

Education

Mahwah High School Mahwah, NJ Graduated with Honors 1983

Ramapo College Mahwah, NJ Accounting and Management courses

Scottsdale Community College Scottsdale, AZ Non degree credit courses

Patrice Pfeifer

Page 2

References

Ron Strephans Phoenix, AZ 602-***-****

Hal Stuart Phoenix, AZ 602-***-****

Carrie Bradley Phoenix, AZ 602-***-****

Kristen Haworth Phoenix, AZ 602-***-****

Tracy Pearsall Phoenix, AZ 602-***-****

Contact this candidate