PROFESSIONAL PROFILE

Creative and dedicated professional with an outstanding business aptitude and customer service record. Adept at positively managing an office setting; and resolving customer & operational issues to maximum benefit of all parties. Seeking any customer service roles, data entry, or office management opportunities where I can demonstrate and enhance those skills into a leadership role. I have a natural inclination to explore solutions for problems, and highly resourceful at obtaining answers for the unknown.

EXPERIENCE

Kraft-Heinz Company, Quality Lead Operator, Newberry, SC 2012-2016

Daily completion of machine set-ups, product hook-ups, change overs, washouts and roll changes during assigned shifts. Maintains accuracy of completing all paperwork, including production work orders, downtime sheets, and weight checks. Attained promotion to Line Lead Operator position, at which requires cross training for other jobs, training of new staff, vendor relations, and the ensuring of proper production according to company standards.

McDonald’s, Shift Manager, Chapin, SC 2007-2011

Resolved customer orders and inquiries with a high degree of professionalism and customer care. Checked out customer orders in accordance with company procedures. Maintained a clean work area, and ensured various assigned work areas were cleaned properly. Responsibilities also included handling orders and answering questions about products, store policies, and ongoing promotions. Performed cash handling financial duties such as security drops, deposits, and cashier duties. Attained employee shift manager position after several promotions within the company.

EDUCATION & CERTIFICATIONS

South University, Columbia, SC; BS Business Administration (2017)

Midlands Technical College, Columbia, SC; AS Computer Technology (2009)

SKILLS

Highly Experienced in Customer & Client Services and Sales Resolution. Proficient in Microsoft Office Suite including Excel, PowerPoint, Word, and Outlook. Also proficient in Adobe, and several in house based company computer applications. Soft skills to include Administrative Assistance, Data Entry, Management, Orientation, Training, Quality Control, and Analyzing confidential data.

*Professional References Available Upon Request