Front Desk Customer Service

Erica S. Ford

**** ******* ****** *** **** Gretna, La 70056

US Phone: 504-***-****

Alt Phone: 504-***-****

*********@*****.***

Objective

I am looking for an opportunity in a reputed organization where I can complement my skills and contribute in the most effective manner. To be an asset and an effective individual to serve and entertain different range of customers in the most ethical manner. Abilities with the selected skills provided I used them in numerous ways to help meet the job performance and ensure the companies that I was best fit for the positions they gave me to the best of my ability.

Employment History

Night Audit Manager

5/2016 – Present

Bourbon Orleans Hotel

Front Desk Clerk, Hotel

New Orleans, LA

To oversee and coordinate all night time hotel and night audit functions, and ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations.

Front Desk/Night Auditor

10/2014 – 5/2016

Bourbon Orleans Hotel

Front Desk Clerk, Hotel

New Orleans, LA

Organize, confirm, process, and conduct all guest check-ins and check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.

Front Desk/Night Auditor

11/2011 Current

Harrah’s New Orleans Hotel & Casino

Front Desk Clerk, Hotel

New Orleans, LA

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Assist guest with reservations and check-ins completing hotel inventory audit also accommodating the guest with any questions or concerns they may have while staying with us assuring there stay to be an experience that will result on returning

Front Desk/Night Auditor

07/2010 - 10/2011

La Quinta Inn & Suites

Metairie, LA

Assist guest with check in and check out procedure accommodate process guest registrations, including collecting payment. Respond to guest needs, special requests and complaints and alert the appropriate manager as needed. Promote, answer questions about, and enroll guests in La Quinta’s frequent guest program. Perform nightly balancing of in-room video and long-distance telephone services. Perform nightly backup of server, prepare express checkout folios, maintain room status inventory, perform key inventory, and communicate all pertinent shift information to General Manager and other desk staff. Maintain and clean the lobby and bathroom as needed

Overnight Receiving/Stocking Associate

12/2008 - 12/2009

Wal- Mart

Harvey, LA

Break down pallets organize needed items restocking shelves with new merchandise and detail it in a timely manner

Overnight Cashier

04/2008 - 12/2008

Wal-Mart

Tuscaloosa, AL

Assist customers with merchandise purchasing and pricing check cash distributing customer service detailing departments and stocking merchandise

EVS Attendant

07/2007 - 03/2008

DCH Regional Medical Center

Tuscaloosa, AL

Cleans and services building areas as assigned (including medication storage areas) according to established procedures and schedule assignment. Maintains secured access to designated medication storage areas when assigned to work in those areas and alerts nursing, clinical supervisor immediately if medications are discovered in any unlocked, unsupervised area. Performs assigned project work such as washing walls, doors, door frames ceilings, patient televisions, and windows, refinish and burnish floors. Dust, damp mop, vacuum floor areas as applicable, vacuums carpets, spot-cleans carpet, collect waste from all areas of hospital, routinely clean waste receptacles, clean compactor area, collect soiled linen and distribute clean linen, move furniture within facility, arrange furniture and equipment in an orderly fashion after cleaning assigned area.

Nursing Assistant

11/2005 - 02/2006

A1 Absolute Best Care

Gretna, LA

Assist patients with the basic necessities such as bathing, eating, drinking, walking, reading, taking medication, etc. allowing them to feel more comfortable in their own homes

Team Member

11/2004 - 11/2005

Mervyn's Department Store

Gretna, LA

Checking and signing fitting rooms detail departments provide more merchandise to the sales floor assisting customers with any questions are concerns they may have about the store showing them that the customer comes first assuring them to continue to do business with us.

Education History

01/2015 – Present

Our Lady of Holy Cross

Social Counseling MA

Psychology BA

08/2009-12/2014

Delgado Community College

New Orleans, LA

General Studies AGS

Social Science ASC

08/2007-01/2008

Shelton State Community College

Tuscaloosa, AL

Journalism

08/2006-05/2007

Shelton State Community College

Tuscaloosa, AL

General Equivalency Degree (GED)

Contact this candidate