Administrative Assistant Office

Profile

An internationally-educated Administrative Professional with over ten years of experience in an office environment with strong focus on customer relations and service, complemented by a Business Administration Degree

Familiar with office and administrative services and protocols with emphasis on efficient and productive operations and staff support

Ability to use people skills and professionalism to effectively address challenging customer issues and concerns to achieve positive outcomes

Capable of managing multiple priorities and deadlines with minimum supervision while working in a fast paced, high pressure environment

Technically inclined and skilled in the application of Microsoft Word, Excel, and PowerPoint, E-mail and Internet and the use of various pieces of office equipment including telephones, photocopiers, and faxes to conduct business effectively

Qualifying Employment Experience

Accounting Clerk (Term Position) Apr. 2016 – Aug.2016

White Cap Distribution Winnipeg, Manitoba

Entering orders of our customers through calls and e-mails.

Checking items on hand, checking if someone made a Purchase Order and checking the Expected Date of arrival.

Checking back orders.

Checking items which have weight and printing pick sheets in our Warehouse.

Printing Master Pick Sheet.

Daily Invoicing (including scanning and emailing invoices)

Doing Day End Processing which includes Printing Salesperson’s Commission, and Printing Invoice Registry.

Doing Credit Note.

Processing Statements to Customers.

Entering Cash Receipts in AR Module (checks/wire/credit card payment) including settlement.

Making Purchase Order with our vendors and receiving it to the system.

Responds to internal/customer/vendor inquiries by e-mail and phone.

Processes incoming mails

Processing of outgoing mails.

Processing Month End Procedures.

Account Payable / Receptionist Aug. 2014 – Feb. 2015

Sur-Seal Packaging Winnipeg, Manitoba

Checking back orders

Match packing slips, POs and invoices.

Checking POs if it’s already received in the system and then, enter and file.

Match Checks

Warehouse Transfer

Daily Invoicing (including scanning and emailing invoices)

Entering Cash Receipts in AR Module (checks/wire/credit card payment) including reconciliation of AR Aging against payment received and printing of reports.

Preparation of purchase orders for invoices from freight vendors.

Responds to internal/customer/vendor inquiries by e-mail and phone.

Processes incoming mails

Processing of outgoing checks (Payables)

Receptionist Jul. 2011 – Mar. 2014

Lions Housing Centre Winnipeg, Manitoba

Handled incoming inquiries from residents and visitors both in person and via the telephone, sorted incoming and outgoing mail, and photocopied and faxed documents.

Accepted rent payments and meal ticket purchases from residents in the form of cash or cheque.

Answered phone calls on a multi-line switchboard, relayed messages, and transferred calls to respective personnel efficiently and accurately, with special attention to particularly time sensitive concerns.

Controlled the check-in and check-out systems, ensuring that visitors recorded their information in log books.

Maintained resident files in the database and documented resident hospital visits and other emergencies.

Wrote up requisitions for repair/maintenance work orders and directed to maintenance department.

Monitored the security alert system and manually checked to ensure it is properly functional. Tracked all keys to ensure they are not misplaced.

Front Desk Receptionist Feb. 2008 – Aug. 2010

Liquigaz Philippines Corporation Muntinlupa City, Philippines

Answered telephone calls from clients and provided relevant information, handled complaints, addressed issues and concerns, and transferred calls and e-mails to appropriate departments.

Monitored inventory of office supplies to avoid shortages and negotiated with suppliers to procure quality supplies at reasonable costs.

Established a pleasant work atmosphere daily by greeting staff from various departments and visitors to organization in a friendly manner.

Received faxes for electronic transfers and kept track of incoming mail and deliveries by recording information in a daily log.

Trained new receptionist staff and provided support with integration into the workplace.

Front Desk Agent/Hostess Jul. 2007 – Feb. 2008

Boracay Regency Beach Resort and Convention Centre Aklan, Philippines

Booked rooms via telephone, written and e-mail correspondence and walk-ins, checked guests in and out of the hotel, answered incoming calls, transferred calls to appropriate guest rooms, and took messages for guests

Ensured guests enjoyed their stay to promote repeat business and referrals.

Performed administrative duties including filing of invoices, sent confirmations, and dealt with suppliers.

Checked station before, during and after shifts for proper set-up, neatness, and cleanliness and greeted incoming guests in a friendly and courteous manner

Communicated current specials and restaurant promotions, replenished beverages when necessary, promoted and served dessert items and specialty coffees and checked with guests for overall satisfaction.

Performed other tasks as assigned, assisting other team members during peak business periods.

Administrative Assistant Oct. 2005 – Jun. 2007

The Learning Child School Incorporated Muntinlupa City, Philippines

Served as the primary contact for all parents, students and visitors to the school presenting a professional, courteous, and friendly attitude when greeting and directing visitors, scheduled appointments, handled sign-in and sign-outs, answered and managed routine phone inquiries.

Administered medication and first aid to students and maintained student enrolment system.

Supervised and oversaw office support staff, assigned duties and monitored their performance.

Applied disciplinary actions, performed performance reviews, coached and mentored office staff, and documented any actions taken with respect to office support staff.

Personal Relations Officer Jul. 2005 – Oct. 2005

Slimmer’s World International Makati City, Philippines

Represented management and handled all guest complaints, problems, and queries promptly to guests’ satisfaction while upholding professionalism and service excellence

Additional Experience

Machine Operator Feb. 2015 – Oct. 2015

Reliance Products Winnipeg, Manitoba

Set up machinery and ensured all production materials are available.

Operated and monitored equipment and replenished materials as needed.

Operated a variety of production machine tools.

Operate production machinery in a safe and efficient manner.

Performed routine setups with tolerances that are easily acquired and maintained.

Responsible for setting up & operating machinery & material handling equipment in a manufacturing environment.

Clean equipment and tools appropriately.

Sales Associate/Cashier Oct. 2010 – Mar. 2013

Zellers Winnipeg, Manitoba

Greet customers in a friendly manner; process cash/debit/credit transactions promptly; assist in locating products, and explain store services, promotions, and policies to customers.

Maintains neat and organized merchandise displays; stocks shelves according to store’s planograms; and verifies invoices with received items to ensure accurate inventory levels.

Volunteer Experience

Receptionist Mar. – Apr. 2011

Manitoba Start Winnipeg, Manitoba

Education

Esthetics Course Apr. 2013 – Mar. 2014

European School of Esthetics Winnipeg, Manitoba

Professional Education Courses (Master’s Program) Jun. 2006 – Mar. 2007

Southville International School and Colleges Las Piñas, Philippines

Bachelor of Science in Business Administration Jun. 2000 – Mar. 2005

De La Salle University Cavite, Philippines

Major in Entrepreneurial Management

Training & Development

Employability Skills Training Apr. 2011 – June 2011

Employment Solutions for Immigrants Incorporated Winnipeg, Manitoba

Administrative Assistant (On-the-Job Training) Jun. 2011 – Jul. 2011

Global Welcome Center, University of Winnipeg Winnipeg, Manitoba

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