Customer Service Management

Brennan Ault

***** ******** *** **** * Murrieta,CA 92563 C: 714-***-**** *******@*****.***

Accomplished and results-oriented operational professional with 5 years of experience and demonstrated success in the management of logistics, production, and service.

Logistics / Operational Professional

Proven expertise in inventory management and operations, improving business processes, and introducing system efficiencies with a reputation for unwavering accuracy, credibility, and integrity.

History of providing effective leadership with focus on total organizational coordination to effectively serve customer needs while meeting management and shareholder expectations.

Extensive background in production, shipping/receiving, and customer service. Core Competencies:

Inventory Quality Assurance Supplier Management

Incoming Product Flow Sales Order Processing Risk Management

Process Improvement Client Relationship Management Order Fulfillment

Order Processing Training and Staff Development Problem Resolution

Professional Experience

Global Authentics, LLC, Carlsbad, CA 2007 – Present

Production / Client Manager

Oversee all aspects of inbound inventory to insure customer specifications are accurate and sales order processing is handled appropriately. Develop internal workflow to guarantee client product is not cross-shipped. Managed scheduling of all couriers to meet the needs of the business and our clients.

Demonstrated successful execution of business strategies for company products and services.

Instituted a more cost effective method of shipping for our customers.

Organized customer invoices for billing and record keeping purposes.

Ault-Glazer Securities, Los Angeles, CA 2006 – 2006

Operations Coordinator

Processed and onboarded new client accounts to make sure all appropriate data was captured to meet federal guidelines. Managed organization of all documents and reproduction services. Solely responsible for accuracy of all filing requirements for appropriate regulators.

Compiled client information for document purposes.

Corresponded with clients regarding their accounts.

Implemented and expedited company material to clients.

Cohrac Hardscapes & Construction, Garden Grove, CA 2005 – 2006

Apprentice / Journeyman

Installation of general masonry, carpentry, tile work, and demolition. Insured all necessary materials were ordered or in-stock for upcoming jobs on schedule.

Facilitated task given by superior to day laborers.

Assembled material for completion of designated jobs.

Executed and disposed of material after demolition.

References Available Upon Request

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