Accounts Payable Customer Service
Resume:
Dawn Drake
Irving, Texas 75061
254-***-**** **********@*****.***
Summary
Precise, detail-oriented Account Analyst with sound judgment and decision-making skills. Experienced in A/P and A/R processes, managing vendor, customer relations and business development. Software skills in Great Plains, Microsoft Outlook, Word, Excel, Access, and Power point, SAP, Timberline, AS400, Peachtree and Quickbooks
Highlights
Accounting professional Strong communication skills
General ledger accounting aptitude Expert in customer relations
Complex problem solving Excellent managerial techniques
Accomplishments
Research
Investigated and analyzed client complaints to identify and resolve issues.
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Created a system of tracking for fleet management and Route Production
General Ledger Accounts
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
Business Development
Increased business sales 25% by creating client relationships with former clients, bringing them back to the business and contacting new prospective clients and procuring new business.
Experience
Western Rim 05/01/2016 – Present
Accounts Payable Specialist Grand Prairie, Texas
Maintain Accounting Vendor correspondence
Create Invoice Approval Reports
Generate Check Reports for approved invoices
Sterling Hotel 12/14/2015 - 05/2016
Accounting Manager Dallas, Texas
Calculated, posted and verified financial data in maintenance of corporate accounting records
Managed Accounts Payable for ten S-Corp Companies
Managed Vendor Relations for all S-Corp Companies
Payroll for Texas Hotel S-Corp
Maintained all City, State, and Beverage Taxes and Licenses
Nations Lending Corporation 02/02/2015 – 10/30/2015
Account Executive Carrollton, Texas
Contact prospective relators to offer subprime mortgage related loans
Maintain relationships between realtors, buyers and internal team members
Review and explanation of credit files to prospective buyers
Bring in 15-30 new realtors a month and qualify between 10-15 buyers each month.
Southern Credit Adjusters, Inc 08/25/2014 – 12/04/2014
National Business Development Manager Irving, Texas
Contacted prospective clients to offer debt recovery services
Development of Social Media Presence
Client relationship liaison between clients and collectors
Rising Data Inc 11/20/2013 – 05/30/2014
Business Development Executive Carrollton, Texas
Contacted former clients to bring them back to the business
Contacted prospective clients to offer debt recovery services
Sales goals of 25k-50k accomplished every month
Client relationship liaison between clients and collectors
Brought on 15-20 new clients to company each month
Equity Trust Company 12/07/2009 - 09/18/2013
Operations Associate II Waco, Texas
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Maintain the accuracy of account balances and market values
Research and review of documents for escalated and BBB complaints
Procurement of Real Estate documents to establish and maintain accuracy of merged accounts
Curves International Inc 12/12/2008-10/30/2009
Treasury Operations Clerk Waco, Texas
Assisted Treasury Director set up International Bank Accounts.
Assisted the Accounting Department with International Account Management.
Assisted the Check Draft and EFT department with customer relations and disputes.
Handled Disputes and Customer Relations due to Credit Card Disputes and Returned Items.
Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Waste Management of SW Florida 11/01/2002-09/01/2008
Market Area Accounts Payable Coordinator Fort Myers, Florida
Reduced time and costs and increased efficiency by introducing new accounting procedures.
Renegotiated payment terms with dozens of suppliers.
Coordinated approval processes of all accounts payable invoices for 5 landfills and 5 districts.
Conducted month-end balance sheet reviews and reconciled any variances.
Responsible for reducing the over 60 and 90 day past due payments by 50%
Education
Texas Notary Public Association
Revenue Recognition training
Microsoft PowerPoint certification
Microsoft Excel certification
Microsoft Word certification
Advanced coursework in Business Administration
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