JOCELYN WILLIAMS acwmo3@r.postjobfree.com

**** ** **** *

Place Home: 503-***-****

Beaverton, OR 97007 Cell: 503-***-****

CAREER PROFILE

Human Resource professional with fifteen plus years in customer service. EXPERIENCE

JJill Clothing Store: Hillsboro, OR

Sales Associate 10 2012 / 01 2016

● To ensure all customers are treated with the utmost respect and help them with their in-store merchandising needs or through our catalog.

Kelly Services: Hillsboro, Willamette Dental / Contract Recruiter 7 2007 / 3 2008

● Recruited for Oregon, Washington State, and Idaho for customer service representatives, call center representatives, record technicians, sterilizers, and couriers with a 9 3% retention rate.

● Phone screened 15 20 applicants a day, for 10 13 branch managers to fill 1 6 positions. Used excel to track my information. No face to face interviews.

● Used OJIN for background checks, prepared exit interviews, offer letters, and employee references.

● Prepared new hire packets for all my managers.

● Submitted E-Verify request for I 9 paperwork and filed them away separately from employee files. Kelly Services Front Desk Coordinator / Recruiter 5 2006 / 3 2007

● Answered multi-line phone, greeted candidates, prepared new hire packets, ordered supplies, faxed, filed, copied, and administered Microsoft office evaluations, and supported our branch manager and recruiters.

● Our ATS and skills bank, as well as our unemployment report, was how I managed to fill my positions.

● Verified I 9 paperwork using E-Verify, OJIN for background checks and checked references.

● Screened 30 50 applicants a week, 10 face to face interviews a month.

● 90% retention rate for five clients.

● I lead our I 9 Audit with a 1 00% outcome.

Volt: Beaverton, OR

VWR Administrative Assistant 11 2005 / 4 2006

● Created an alphanumeric filing system for invoices. Used Excel to track payroll hours. Organized pick tickets for warehouse employees, faxed, filed, copied, and ran reports. Portland Community College 2003/2005

● Office Systems and Procedures

● Basic Computer Skills / MS Office

Nordstrom: Portland, OR

Sales Associate 4 2001 / 1 2003

● Developed a personal customer base within 3 months. Transferred to the Active Wear department where sales increased over a 1 00% as a result.

● Transferred to the communications department as one of four store operators.

● Awarded employee of the month for exceptional customer service within a year of hire. Computer Skills

● Microsoft Office

● Windows 2007

Education

Portland State University 2009

● Human Resource Management Certification Program

Seattle University

● Early Childhood Education Seattle, WA

● Rainier Beach High School Seattle, WA

Affiliations

● SHRM 2007 2009

● PHRMA 2007 2011

● NWHRMA Volunteer 2009

● Northwest Youth Career Expo HR Volunteer 201*-****-**** 2014

Contact this candidate