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Customer Service Manager

Location:
Indiantown, FL, 34956
Posted:
September 15, 2016

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Resume:

DENISE A. OFFENBURGER

QUALIFICATIONS

Strategic thinker and creative problem solver. Able to handle a variety of projects and meet deadlines. Excellent team leader and contributor; successful track record of dealing with all levels of employees and management. Strong customer service, office management, sales, administration and logistics. Proficient in word, excel, power point, outlook and internet.

EXPERIENCE

2014 – 2016 Veterans Inc. Worcester, MA

Administrator Data Specialist

Assist Case Managers with their documentation

Proof all secured documentation for entry

Input all documentation for the states of Vermont, Maine and Massachusetts in Clarity and Service Point all states with a 100% accuracy

and security clearance.

On the committee for Vehicles for Veterans

Prepare and maintain Excel Spreadsheets with all Veterans

2013 – 2013 INTEGRATED SOLUTIONS GOURP Westwood, MA

May – December Laid Off

Office Manager

Assist Production Department

Create Proposals

Assist all Sales in documentation

Handle all vehicles registrations, insurance and maintenance

Office Supplies and Inventory

Quick Books

Answer Phones

Created Estimates

Assist Production Managers and Supervisors

Trouble Shooter

Purchase Orders

Flight and Hotel Arrangements

Assist Marketing

2012 – 2013 ROCHE BOBOIS Natick, MA

Sales and Administration

Customer Service

After Sales Trouble Shooting

Orders to factories

Tracking Containers Shipments

Settlement Reports (Visa, Master Card, American Express) Banking

2011-2012 DESTINATION LOGISTICS Montreal, Canada

Logistics Broker

Bookings

Documentation

Customs

Customer Service

Monthly Reports

Spreadsheets

2010-2011 SOL CARIB, LLC Jupiter, FL

Documentation, Customs Specialist, Office Manager

Create Bookings

File Customs AES

Create Bill of Lading and Packing Slips

Invoicing to Buyers

Wire Transfers

Working with Buyers to coordinate shipments

Tracking Shipments and Trouble Shooting

Customer Service

Spreadsheets

Managing Employees

Expense Reports

Word, Excel, Power Point

Flight & Hotel Arrangements

Itineraries

Arrange meetings and Plan Schedules

2008-2010 U.S. SCRAP METAL EXPORTERS, LLC Lake Worth, FL

Managing Owner

Broker of Scrap Metal for Export primarily to Asia

Coordinate all Land, Rail and Ocean Logistics for Shipments

Licensed to prepare all Documentation for US Customs Export

Prepare all Invoicing, work with International Banks for Letters of Credit

Track Shipments and Trouble Shoot and breakdown in supply chain

Customer Service

Work directly with Scrap Yards to facilitate shipments

Customer Service

2007-2008 J.R. MAGDALLA Jupiter, FL

Office Manager

Set up all Office systems and Procedures

Executed all Orders, Excel Spreadsheets and Contracts with Buyers

Controlled all Banking and Payroll Duties

Negotiated Contracts with Ocean Lines, Trucking and Logistic Companies

Customer Service

Flight & Hotel Arrangements

Itineraries

Arrange Meetings and Plan Schedules

Keep Calendars

Word, Excel and Power Point

2005-2007 MIAMI METALS & RECYCLING CORP. Hialeah, FL

Operations Manager/Partner

Managed and coordinated tasks of 15 employees

Performed all financial transactions including Payroll, Accounts Receivables, Accounts Payable

Executed all Documentation for Export and Letters of Credit

Purchasing and Logistics

Customer Service

Spreadsheets, Power Point & Word

EDUCATION

1969-1970 IONA COLLEGE New Rochelle, NY

Business/Business Administration

1969 HARRISON HIGH SCHOOL Harrison, NY

Diploma

E-MAIL: acwmmm@r.postjobfree.com

2314 SE Avalon Road, Port Saint Lucie, FL 34952

508-***-****



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