Customer Service Manager

Shelia T. Davis - Assistant Front Office Manager

301-***-**** - ************@*****.***

HIGHLIGHTS

Over 15 years of experience providing operation support /administrative services to various agencies.

A team player with strong leadership qualities, excellent communication skills, detail oriented and well organized.

Self-motivated with the ability to prioritize work and capable of handling multiple tasks.

Knowledge of Microsoft, computer applications, data entry and retrievals.

WORK EXPERIENCE BASED ON RELATED POSITIONS

2002-Present Big D Towing and Storage Maryland Office Manager/Dispatcher

Oversaw all office operations: assist with rental unit showings and general service desk duties

Assisted customers with unit rental needs, processing and review of rental agreement contracts with new tenants, Highlighted detailed inform of contracts, phones/ receptionist duties, includes informing callers of company policy,

Data entry and retrievals, filing, faxing, prepared and file customer’s storage records.

Provided information to callers about company policies, Conduct weekly automobile and unit inventories

Light bookkeeping, file prepared customer storage records, monthly billing statements, processed mail

Cashier duties to accept tenant monthly space/unit payments and made bank deposits, made collection calls

Trained new employees, prepared and drafted employee schedules Tow truck driver’s dispatcher, responsible for

Vehicles pick-up and delivery schedule and routes, issued job assignments and other work as needed.

2005-2006 DAL Global Services/Delta Airlines Express Sterling, VA Lead Ramp Agent

Oversaw ground operations and assisted ramp crew in loading and unloading baggage’s and cargo onto aircrafts of domestic / international flights, Which includes operation of various motor vehicles, and equipment coordinates with the serving of arriving / departing aircraft, help prepare aircraft cabin for departure, working out doors in all weather conditions, carry a hand held radio and communicate effectively with ramp operations; After daily ramp briefing, Retrieve schedule of daily flight assignments from company login computer, Responsible for assemble crew of ramp agents, runners and equipment assignment, from ground operations, and keeping with safely first prod calls

Crew used, carts, lifter, loader vehicles to transport passenger luggage, “Hot Bags”, Express mail into sorts between main terminal, gates, check points and flights in a timely manner

Sorted and loaded luggage into marked carts for later departing flights, attached loaded carts to tugs, and drove to gates of soon to depart flights for loading

2003-2004 State Plaza Hotel Washington D.C. Hotel Reservation Agent

Skilled in using hotel computer databases, serviced customers using the reservation call system, front desk cross-trained

Greeted and assisted callers or guests needs, checked room availability and daily or weekly rates.

Reserved rooms or suites with guest names and process payment information, provided confirmation codes and informed guest of hotel cancellation and other policies.

Responsible for office operations: faxed and filed, and processed daily fax transmittals from other travel agencies into database for booking, provide daily and weekend rates

Provided information whether guest was a new or preferred client, group, or VIPs

2000-2005 All-U-Need Personnel Washington D.C. Office Administrator/Recruiter

Processed prospective employee applications and resumes, verified applicants job references, and reviewed resume

Administered computer skill tests

Responsible for receptionist duties: light typing, filing, daily fax retrieval and other general office operations

Scheduled appointments for interviews and employee workshops and conducted training programs

EDUCATION:

Crossland Senior High School - 6901 Temple Hills Camp Springs, Maryland

Basic academic courses Diploma (1976)

Prince George’s Community College - 301 Largo Road Largo, Maryland

Human Resource Management Human Resource certificate (2005)

Goodwill of Greater Washington 10 S. Glebe Road Arlington, VA

HOST program Hospitality Skills Certificate of Completion (2007)

References Available Upon Request

Shelia T. Davis

Home: 301-***-****

**************@*****.***

September 15, 2016

Attention: Human Resources Manager

Dear Human Resources Manager,

Please review the attached resume and application to be considered for your Assistant Front Office Manager position. I believe I have the necessary skills and experience to excel in this position. In addition to my background in customer service, I also have extensive sales experience; I have been working as a demonstrator and sales representative for Aidells Gourmet Chicken Sausage Company since 2009.

I have been recognized and awarded for my ability to provide superlative service by engaging with clients in a direct, personable and professional manner, making sure that I am familiar with their individual needs. I strive to have a good relationship with not only my clients, but my colleagues; I am confident that I will be a resource they can trust and depend on. I pride myself on my leadership skills, and ability to assume any role on a team. I am an adept problem solver who is equally at ease working independently.

Throughout my career, I have been committed to delivering outstanding service in order to best represent the company to its customer base. Working directly with the public keeps me energized, and my strong work ethic guarantees the highest quality service. I am eager for this opportunity to utilize my skills and many years of customer service experience.

I am confident that I will be a valuable asset to the Gaylord National Harbor, and it is my intention to continue their tradition of excellent service.

Please contact me at any time if you have questions or require additional information. Thank you again for your consideration; I look forward to hearing from you soon.

Sincerely yours,

Shelia T. Davis

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