Customer Service Representative
Resume:
Sharnae Berry
Wrens, GA *****
*********@*****.***
Profile
High performing, solution-oriented professional with over 5 years of customer service experience. Strong ability to interact with both internal and external clients while working with little to no supervision. Very self-directed with a proven ability to work well with others as well as independently. Very proficient in Microsoft Word, Excel, Microsoft Outlook and SAP.
Professional Experience
Over 5 years of customer service experience in a demanding call center environment
Strong time management and organizational skills
Proficient in SAP, Microsoft and Excel experience
Excellent telecommunication skills
Employment History
Home Warranty Specialist 2013 – 2014
Sears Commercial
Processed replacement orders as well as upgrade orders
Added warranty on appliances for customer
Set up warranty service
Required to meet delivery deadlines
Contacted customers to offer upgrades
Filled orders according to the number of times they have been contacted
Send order confirmation back to the home warranty company
Provided sound decisions based on information provided after reviewed carefully
Customer Service Representative II 2014 – present
Sears Commercial Inc.
Primary contact person for 3 million dollar customer
Responsible for working with internal and external customers to resolve issues
Fulfills a high volume of escalated issues/calls
Scheduled warranty service calls
Processed orders in timely manner
Checked availability of all appliances before order is processed
Checked orders status to ensure delivery for that day
Contacted customers for order accuracy
Filled orders according to delivery date and time zone
Followed up with customer for feedback on service/delivery
I demonstrate the ability to learn and apply basic concepts in new situation
I multi task and set priorities, and follow up with customer in a timely manner
I collaborated with associates as well as working independently
I build strong client relationships
Excellent Communication skills both written and verbal
Cashier/Scan Coordinator
Haddens IGA
Counted tiller at the beginning and end of shift
Assisted customer throughout the store as well as at checkout
Processed money transaction (debit, credit, checks, and WIC vouchers)
Voided transactions
Checked in vendors
Made sure invoices were correct
Inputted invoices into the system
Check prices in system for purchase accuracy
Changed prices on weekly based for sales that week
Changed prices on shelves to match the prices in system
Education
Jefferson County High School 2005-2007 Graduated/HS Diploma
Sandersville Technical College 2007-2009 Graduates
Business Administrative Technology Certificate
Business Office Specialist Certificate
Clerical Office Assistant Certificate
References Available Upon Request
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