Customer Service Representative
Resume:
Janene Gonzalez
East Elmhurst, NY 11370
****************@*****.*** - 929-***-****
To obtain an Administrative Position and gain the opportunity to contribute to the success, and overall mission of the company.
Work Experience
Customer Service Representative
N.Y Minute Courier - Queens, NY
July 2010 to Present
Processed new customers onto the CXT Dispatch software system.
Liaison between Insurance brokerage, customer service, and dispatch department.
Collected credit card information for open invoices and charged it through Mercury Virtual Terminal. Issued receipts via email or fax.
Supported the customer service department by receiving courier orders via telephone, email, and through the company’s website.
Identified, phone screened and invited qualified candidates to interview for Office Assistant positions within the department.
Performed various miscellaneous tasks per request by the CEO.
Secretary
Modell Financial - New York, NY
February 2006 to June 2010
Answered incoming phone calls in a timely manner
Effectively responded to customer inquiries, concerns, and performed conflict resolution to ensure customer satisfaction
Assisted Pawnbrokers by receiving cash payments for pawn loans
Performed collection calls to solicit payment and prevent the client’s possessions from being auctioned.
Handled incoming and outgoing packages for management
Received and executed miscellaneous tasks from management.
Education
Liberal Arts
LaGuardia Community College - Long Island City, NY
2007
Additional Information
Qualifications
• Excellent communication, and follow-up skills
• Organized
• Fluent in English and Spanish
• Able to work independently as well as with a team
• Strong administrative and customer service skills.
• Punctual and professional
Office Skills:
Operating Systems: Windows 98, 2000, XP, Vista
Applications: Microsoft Word, Excel and Outlook
Data entry
Typing: 45 WPM
Technical Support: Software Installation, Internet Navigation
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