Customer Service Data Entry

Erika Reid

**** **** **** **** *** F, Charlotte, NC 28213

***********@*****.***

Ph: 704-***-****

Summary

** **** ***** ** ************ Customer Service/ Administrative experience Strong Problem Solving and

Decision making abilities Typing: 50-60 wpm; Data Entry: 14,000-17,000 kph

Skills

Troubleshooting Judgment and Decision Making

Complex Problem Solving Customer and Personal Service

Personnel and Human Resources English Language

Experience

Lock box Mar 2015-Present

JP Morgan Chase Bank

Voucher data entry Checks data entry and rekey Balancing checks and reviews Scanlines fix and

rekey Name control data and rekey Checks verification Performed other duties as assigned.

Senior Reimbursement Counselor Jul 2013-Oct 2015

Lash Group

Conducts benefit verifications with all payer types for the Sanofi/Lantus, Aprida and Toujeo Patient

Connection programs Provides assistance to physician office staff and patients to complete and

submit all necessary insurance forms and program applications Coordinates with inter-departmental

associates to obtain appropriate medical records as they relate to the reimbursement process

Completes other duties and special projects, as directed by management Consent to

HIPPA/Knowledge of medical terminology/CPT and ICD9 Collects and reviews all patient insurance

benefit information Research and resolve any denials of claims Maintains frequent phone contact

with provider, third party customer service rep, pharmacy staff and case managers Conducts Prior

Authorizations with all payer types for the Sanofi/Medications Process an average of 500 invoices per

month for a large-scale organization.

Document payer trends and report to management.

Accounting Assistant Jan 2010-Jan 2013

Double 0' Plastics

Assisted with company's daily accounting operation that included accounts receivable, accounts

payable, account reconciliation and report preparation.

Identified adjustments, prepared and processed miscellaneous accounting entries

(journals/payments).

Assisted in preparation of financial statement reports.

Performed other duties as assigned.

Executive Administrative Jan 2010-Jan 2011

Ernst & Young CPA

Created and organized tax returns file for over 400+tax filing.

Printed tax returns and supporting work papers from Corptax System.

Scanning, copy, organized and retrieved documents from electronics files storage software.

Assisted team in meeting tax compliance deadlines.

Administrative Assistant Jan 2009-Jan 2010

Rosedale Funeral Services

Assume receptionist duties greet public and refer them to appropriate staff members, answer phone,

route calls, and take messages.

Order office supplies and monitor inventory Photocopy, fax, mail and file Coordinated and maintain

records for staff office Assist staff with administrative duties as requested Scheduling meetings,

Provided the highest customer services.

Human Resource Specialist Jan 2003-Jan 2009

Easter Seals UCP NC Charlotte, NC

Contacted references and perform background checks on job applicants Implemented training

course for new recruits Ensure all employee fill out state required forms; I-9, W4, Coordinated

medical and life insurance programs for employee Produced mailing labels and reports as requested.

Education

Accountant-Certificate 1992 to 1993

Brookstone College

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