Administrative Assistant Customer Service

dianna k. luker

**** *********** *****, ***. **** ● Houston, TX 77070 817-***-**** ● ***********@***.***

Operations Administrator/Administrative Management

Highly responsive administrative professional exhibiting leadership, initiative, and a collaborative approach as part of a deep commitment to corporate success and profitability. Quality-minded performer demonstrating accuracy, timeliness, and organizational skills in the completion of various tasks from mail management and shipment receipt to invoice coding, batching, and input. Solid history of interacting with internal multi-level personnel, customers, and vendors. Particularly versed in routine yet critical functions, including credit applications, employment inquiries for the HR division, and inventory procurement. Hands-on experience with SAP accounting systems. Select Core Competencies:

Administrative Management Mail Distribution Travel Arrangements Report Generation Managerial Support

Vendor Relations Customer Service Telephone Reception System Updates Data Entry Invoices

Career History

Precision drilling corporation, Williamsport, PA 12/2012-04/2016

Operations Administrator/Receptionist

Excelled in vital administrative functions, including purchase order input and processing of incoming mail and FedEx shipments for an office employing 14 office personnel.

Forwarded mail received from Rig Managers to distribution to safety, superintendent, and corporate staff.

Maintained detailed information on rig locators, updates, and telephone lists.

Produced such documents as repair variance and downtime reports for review by the Operations Manager and other staff to help pinpoint issues and process improvements through equipment maintenance as part of goal to increase production.

Served dually as a resource to the Human Resources department by handling employment inquiries as well as to the HSE department by updating safety alert logs and performing other duties as assigned.

Advanced vendor setup by securing the information used by corporate staff to fully establish a supplier account.

Promoted in August 2014 from initial hire as a Receptionist.

Researched issues with invoices as necessary to help clear the books.

Patterson-UTI Drilling, Towanda, PA 01/2008-12/2012

Administrative Assistant (04/2010-12/2012)

Completed line item coding and invoice batching and coding for input into designated systems.

Arranged flights, hotels, and car rentals for departmental staff.

Updated rig locator and well project list.

Accounts Payable Clerk (01/2008-05/2009)

Collaborated with superintendents to code, batch, and input invoice line items for a company operating 42 rigs.

Demonstrated initiative by requesting training to help superintendents complete invoice coding.

Energy Machine & Welding, Palestine, TX 04/2000-01/2007

Administrative Assistant

Completed collections for a cash flow business, directly and extensively working with customers.

Ordered, stocked, and sold fasteners for both routine and high-volume customer orders.

Coordinated procurement of steel products as well as special order items.

Generated quotes in contribution to new business development.

Professional Training

Diploma, Executive Secretary, Tyler Commercial College, Tyler, TX

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