Customer Service Manager

Charles Stinson

Powhatan, VA *****

www.linkedin.com/in/cstinson5671

804-***-**** ************@*****.***

PROFILE

A results oriented, highly focused professional who excels in exceeding customer expectations. Experienced in analyzing customer needs and delivering creative solutions. Self-motivated with a strong work ethic known for successfully achieving strategic goals.

PROFESSIONAL EXPERIENCE

WestRock, Richmond, VA 2007 – 2016

Senior Logistics Coordinator

Responsible for executing day-to-day load planning, carrier selection, and shipment execution while balancing customer needs and cost.

Planned and facilitated transportation for multiple machines, extruders, and warehouses. Shipping via optimal mode and achieving 94% on time delivery

Served as a liaison with mills, warehouse sites, and customer service to execute a cost effective transportation solution which resulted in a savings of $464K

Worked across business units to ensure service level agreements are met / exceeded, which substantially reduced the number of complaints from the mills, warehouses, extruders and carriers

Facilitated on-going communication of our expectations with carriers and consistently achieved our goals

Managed the day-to-day operation of a dedicated fleet for plants in Alabama and Georgia consisting of approximately 200 shipments per week and increased the average shipment weight by 2 tons

Insured appropriate loads are shipped based on daily run schedules and reviewed/approved bi-weekly invoices for our dedicated fleet

Selected by management to conduct EDI testing, manage the dedicated fleet, create / maintain controlled documents and be a transportation system super user

Monitor all aspects of the shipment execution process to improve efficiency

Automated the shipping process for third party warehouses and reduced the time required to complete this task by 20%

Main Street Realty, Richmond, VA 2005 - 2007

Senior Property Manager

Managed all aspects of daily operations for five property sites.

Monitored budgets and reduced repair cost by 15%

Conducted property inspections and generated reports to prepare for initial REAC / HUD inspection

Created scope of work, obtained bids and scheduled repairs / construction which resulted in a savings of $50,000

Monitored use of equipment to ensure proper maintenance and slashed the man-hours for ground maintenance by 25%

Generated and reviewed monthly reports with the regional manager

Charles Stinson 804-***-**** ************@*****.*** Page Two

Verified bank deposits daily and conducted bi-weekly petty cash audits that substantially reduced the need for monthly reconciliation.

New York City Housing Authority, Brooklyn, NY 1989 - 2005

Administrator

Held positions of increasing responsibility from entry level associate to Administrator.

Supervised 10 site managers, 11,000 units, providing instruction and guidance reducing receivables by 9%

Reviewed the overall performance of each site and significantly improved the appearance of each site

Prepared sites for REAC / HUD inspections and increased score from 67% to 83%

Worked with local law enforcement, community boards, and elected officials to ensure the safety of residents trimming the burglary rate by 10%

Conducted training for Personal Information Systems (PIMS) and rolled out PIMS through the 5 boroughs of New York City

EDUCATION

Bachelor of Science, Computer Application (BS)

Wagner College, Staten Island, NY

TECHNICAL SKILLS and CERTIFICATION

Skilled in SAP, TMS, Carrier EDI, Microsoft Office Suite (Excel, Word, PowerPoint);

Internal ISO 9001:2008 auditor

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