Customer Service Representative
Resume:
Lori K Kaler
Hamlet, IN *****
*****@******.***
Objective
Highly-qualified customer support professional offering more than 15 years of experience and specialization in providing Customer Service using my key strengths as a Customer Support Specialist.
Proven track record in putting expertise to practice. Customer Focused.
Enjoys assisting clients – Effectively communicates using Problem Solving techniques
Technical abilities to grasp and understand technical issues.
Team player – Passion for learning/sharing knowledge and troubleshooting.
Ability to communicate and make appropriate decisions in a concise manner.
Employment History
Customer Service Representative
06/2015 – 07/2016 Hi Tech Duravent
Phones, Take orders via Phone, Fax, e-mail
Pricing, margins, and sale pricing, customer discounts
Issue Credits, RGA’s when needed
Resolve Customer Issues
Assist Sales Staff
Customer Service Representative
02/ 2015 – 05/2015 (Temporary) People link, Valparaiso, In
Phones, Take orders and Schedule pick up or drop offs
Dispatch drivers for their routes for pickups or drop offs
Update System daily for routes; weights for billing
Customer Service Representative / Production Clerk
12/2014 – 02/2015 (Temporary) Office Team Merriville, In,
Recorded all production data for Managers
Time keeping for Employees, Attendance as well as Payroll
Tracking benefits, new hire orientations
Customer Service Representative
09/18/2013 – 11/11/2014 (Temporary) Elwood Staffing, Goshen In
Call Center resolving Customer Complaints and inquires
Order parts, prepared shipping documentation
Warranty reimbursements as well as service issues
Technical abilities to assist in resolving warranty issues
Customer Account management J D E systems, MAS90 as well
Consumer Specialist
10/07/2012- 04/18/2013 Thor Motor Coach, Elkhart In
Assisted Escalated Consumers with resolution avoiding Legal avenues,
Keeping in mind the limitations or litigations possible per the Lemon Laws in the Consumer State
Customer Account management utilizing my established relationships with the client of the account (Dealerships) as they were assigned to me.
Customer Account management utilizing SAP, Call Center for Customer Relations
Customer Service Representative
02/2010 – 08/2011 (Temporary) Kelly Services, Michigan City In
Call Center resolving Customer Complaints and inquires
Order parts, prepared shipping documentation
Customer Account management Utilizing Quick Books, invoicing, Inventory
04/2008 – 02/2010 Actively Seeking Employment
Customer Service Representative
07/2007 – 04/2008 Monaco Coach, Elkhart In
Customer Service Representative
02/2004 - 07/2007 Gulf Stream Coach
.Computer Experiences:
Microsoft Word, Excel
10 Years
Computer Knowledge, AS 400, SAP and JD Edwards
15 Years
Purchasing knowledge
10 Years
Shipping and Receiving
10 Years
Technical Ability
10 Years
Call Center
10 Years
Quick Books / Accounting
5 Years
References
References are available upon request.
Contact this candidate