Customer Service Sales
Resume:
Mary Ann Fields
Grovetown, GA **813
************@*****.***
Summary:
Dedicated leader for 10+ with vast experience in managing successful teams, providing superior customer service, and insure quality controls. Proven history of streamlining business processes to reduce costs and increase productivity. Experience of maintaining composure under stress and managing situations effectively to ensure successful outcomes. Superior leadership and communication skills with the ability to collaborate with people at all corporate levels.
Core Skills & Competencies:
● Interpersonal Communication Skills
● Office Organization Skills
● Customer Service/Sales
● Excellent written and verbal communication skills
● Confident, articulate, and professional speaking abilities
● Able to write blogs and company related social media posts.
● Excellent keyboarding, 50WPM
● Order and inventory office supplies.
● Computerize bookkeeping and accounting such as AR/AP.
● Ability to scan, fax, email, and run errands efficiently.
● Accept and diagnose incoming calls.
● Support sales team by qualifying leads.
● Ensure every customer receives excellent customer service.
Technical Proficiency:
Operating-Systems: Mac OS, Windows XP, Windows 7
Software: Quickbooks, Microsoft Word, Excel, PowerPoint, WordPerfect, Access, Outlook.
Education:
George Mason University
Business Administration
Attained 2 years
Experience:
Capitol Design Build
Office Manager
November 2011-Present
• Liaison with clients through email, phone, and in-person and assist with any questions.
• Maintain good business relationships between clients, as well as, vendors.
• Responsible for sending out purchase orders to vendors and following through if any issues arouse.
• Meet with clients to determine their needs and assign a designer based on observation.
• Prepare project binders for each project, as well as, a copy for jobsite.
• Manage and maintain company calendar and schedule and organize business meetings.
• Obtain permits for construction work from the local county as required.
• Project management duties, such as, schedule installers for work, visit job sites, order additional supplies, and walk-through to ensure scope of work is understood and update all parties involved with changes.
• Collecting payment and past due invoices from clients, and update Quickbooks.
• Maintaining bills for company and paying bills on time.
JMJ Supply
Director of Logistics and Site Support
July 2012-July 2015
● Maintained the logistics and supply chain of a large E-commerce business.
● Delivered outstanding external and internal customer service.
● Streamlined the budgetary mode for transporting merchandise while maintaining an economical level.
● Conducted data and design aspects liable to be improved on securing product shipping and development.
● Exported sales reports on spread sheets for numerous web stores daily.
● Created pivot tables for inventory of merchandise.
● Created and composed content products for sale on eBay, Amazon, Rakuten, and Multiple web stores.
● Assisted management to create effective sales and profits strategy.
● Set up all accounts regarding major shipping companies, including FedEx, UPS, and USPS.
● Trained and mentored new employees in multiple areas while maintain real time work flow across several departments.
United States Postal Service
Senior Rural Carrier
June 2007-June 2012
• Provide above average customer service through effective listening and interpersonal skills.
• Implement superior security measures on all packages to ensure USPS guidelines and policies are observed.
• Assisted team members with key delivery decisions such as delivery dates, times, and locations.
• Provide training to personnel to adhere to USPS policies and procedures.
• Conduct weekly status awareness briefings to senior management.
• Selected to assist senior management to decide how to best utilize funding from Federal Government.
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