Active Directory Technical Support

Name : J. Visnujee

Email address : **********@*****.***

Contact : 994******* / 801-***-****

Experience Summary:

I have 3 + years of experience in the Information Technology, I have been in Incident Management and Minor Change Management. I have been a part of GSD (Global Service Desk as a Technical support associate ) with that experience and the knowledge has helped me build up my technical knowledge and troubleshooting capabilities. Coming across varied issues, right from software to hardware, to technical and application specific, the awareness to almost all the issues within the IT – Infrastructure Services aids me in efficiently handling such.

Education and Certifications

Completed 10th standard in APG matriculation higher secondary school (2006)

Completed diploma in electronics and communication engineering in Karpagam polytechnic college (2006-2009)

Completed my engineering in electrical and electronic engineering in PPG institute of technology (2009-2012)

Technical Skills

Operating Systems

Windows XP, Windows 7, Windows server 2008, 2012

Database Tools

Active Directory.

Experience in PCS - client : cognizant

Date of Joining

19/05/2014 till 10/8/2015

Experience

1.3years

Experience In Elf Global Solutions

Experience

DOJ

System administrator – Troubleshooting and maintaining Hardware related issues, Windows OS installation and troubleshooting OS related issues, printer configuration and troubleshooting, outlook mail configuration and troubleshooting. Configuring Local area Network and providing support to L1 level Network Related issues.

1.1 Year

24/4/2013 till 16/05/2014

Professional – Project Experience:

Project Name : Global service desk (Remote infrastructure management )

Applications

Active Directory,F5 VPN, Remote Desktop Client, Remedy, Servicenow,

unlock and analyzer tool, RSA authentication manager

Responsibilities

L1 Role:

Managing Active directory

Distribution Lists - Creating, Modifying, Maintaining and Deleting Process on both Normal and Security DL.

User account – Modifying and Maintaining E-mail address, mailbox size, Moving Objects & Mailbox.

Supporting end users through calls mails and remedy tickets.

Incident classification, Initial support, Investigation & diagnosis, Resolution & Recovery, Incident closure.

Providing 24x7 first level and second level support and first call resolution to the Global users.

Ticket creation/Categorization/Prioritization/Resolution.

Ticket escalation to respective Support Group.

Remote support through LogMeIn rescue

Trouble shooting and resolving problems within SLA, ensuring qualitative deliverables.

Troubleshooting of all Outlook Issues, Laptop Issues, Wireless issues, VPN issues.

Configuring Outlook for easy accessing of e-mails through internet.

VPN Connectivity issues from Home/Client location.

Installing Software’s, Mcafee encryption login Issues.

Printer issues, File sharing, Virus scanning and troubleshooting all basic components which helps in system maintenance.

Software Installation, troubleshooting all kinds of software for Cognizant employees in desktops/ Laptops.

Monitoring tickets based on the priorities

Current employer’s name: Dell

Currently working in Dell International services from august 2015 our client is General electric ( GE )

Technical support associate

Major Roles and Responsibilities

Working in windows server Environment and providing technical support to global customers in GE

Managing Active directory

Distribution Lists - Creating, Modifying, Maintaining and Deleting Process on both Normal and Security DL.

User account – Modifying and Maintaining E-mail address, mailbox size, Moving Objects & Mailbox.

Creation/deletion/management of objects, i.e. local user accounts, groups, workstations, servers, printers, etc. in their OU hierarchy

Helping users to join in a domain those who are facing Issues like Trust relationship

Troubleshooting based on Event viewer Errors

Password Reset management in AD

Creation and removal of domains

Updating DNS Records

Managing Dhcp scopes and Proving Static Ip’s with the help of their MAC address

Active directory sso creation deletion and modifications

IIS Internal configuration

Server restart

Providing admin rights and permissions

Providing Share drive access and assisting user in mapping those drive in their machine

Hyper V administration

Providing sustenance support with Request management, Incident management, Change management and Problem management using Service now ticketing tool

Declaration:

I hereby declare that all the above information is correct to the best of my knowledge and belief

Regards

Visnujee J

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