Receptionist/Office Assistant
Resume:
KIERSTEN M. KELLEY
acwmdk@r.postjobfree.com
PROFESSIONAL PROFILE
A highly organized, resourceful business administration professional with more than 10 years of experience in business operations and administration. Skilled at providing high quality system support including functions related to ongoing business operations. Able to maintain a professional, positive and pleasant demeanor while interacting with demanding clients, providing outstanding client service. Known for being a dedicated team player who goes above and beyond basic administrative tasks; strong work ethic, client-focused, meticulous attention to detail, effective work flow and time management skills, and committed to approaching tasks with tenacity and vigor. Excellent verbal and written communication skills; computer & internet proficient.
SKILLS & QUALIFICATIONS
•Operations Management
•Business Administration
•Records Management
•Scheduling/Calendaring
•MS Office Suite proficient
•Telephone Support
•Reports & Legal Compliance
•Dispatch & Coordination
•Office Machines
EMPLOYMENT EXPERIENCE
Regional Sales Manager The A.A.Q - Sacramento, CA
2015-Present
•Effectively maintains and retains existing clients by building long term relationships by both direct and remote communications.
•Builds customer base by meeting with potential clients and educating them on the benefits of AAQ products for ISO9001; AS9100 and training classes.
•Responds to all inquiries, cancellations requests and sales requests within 24 hours.
•Participates in continued education to learn about new products and improved sales techniques.
•Tracks personal sales statistics and submits them to President for period reviews.
•Completes proactive customer "good will" calls.
Administrative Assistant Air Inc. - Sacramento, CA 1998-2010
•Individually managed office operations at Sacramento Executive Airport.
•Worked with helicopter dispatch and maintained all contracts for seven helicopters and
government contacts.
•Routed critical aircraft deliveries and courier services to support government contacts for
firefighting in eleven western states.
•Communicated with multiple departments to coordinate meetings, maintained calendar and
travel arrangements ensuring departmental goals were achieved.
•Performed a wide variety of office functions to maintain daily operation of the department.
•Maintained/updated reports to keep in compliance with company mandated policies as well
as federal, state, and local regulations.
•Coordinated all F.A.A. contracts.
•Arranged domestic as well as international travel arrangements including airfare, hotel
and transportation.
•Maintained confidentiality in all aspects of the business.
•Entrusted with 24/7 access to facility.
Receptionist/Office Assistant Law Office of James Culliton - Sacramento, CA 1992-1998
•Was the initial contact for new and existing clients.
•Provided clerical needs to legal staff.
•Ordered and maintained office supplies while adhering to office budget.
•Completed data entry, recorded invoices and maintained tracking systems.
•Prepared bi-weekly time sheets and obtained signatures for multiple attorneys.
•Maintained calendar, coordinated schedules, meetings and various events for attorneys.
•Transcribed letters, memos and other various documents.
VOLUNTEER EXPERIENCE
Volunteer Harm Reduction Services – Sacramento, CA 2006-2014
EDUCATION
Graduate - Job Readiness Certificate Women’s Empowerment - Sacramento, CA September 2015
Intel Microsoft Suite Certification Sacramento, CA September 2015
College of the Redwoods Eureka, CA
2001-2002
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