Manager Management
Resume:
RESUME
Name: Gna Thi Thuy Do
Nationality: Vietnamese
Languages used: Proficient in English, Mandarin, Vietnamese Current job: Multilingual Support Specialist - Account Associate in Manila - Philippines
Contact details: Mb #: +63-91-636*****
E-mail: **************@*****.***
Year of birth: 1976
Years of work experience: 20 years (13 years of work abroad experience) Marital status: Divorced, Single mother of 2 dependents Career Achievements:
Over 20 years work experience in managerial position in projects/companies in Philippines, Dubai & Vietnam. 13 years of work experience in Dubai and Philippines, having achievements in
Multilingual Support Specialist - Account Associate
HR/Administration Management:
Administration & computer skills training, improving staff office skills to reach a better level in handling office duties. Reviewing CVs of candidates & screening candidates.
Complete turn-around office management including events management, travel arrangement.
Cost control
Group QHSE document control.
English - Vietnamese - Chinese translation.
Educational Qualifications:
Bachelor in English Teaching. Hanoi National University, Vietnam. Graduated in 2004.
Bachelor in Hotel & Restaurant Management. Graduated in 1996. Vietnam. Seminars and Training attended:
Human Resources & Business Administration Management.
Logistic Supply Chain Management.
General Accounting Package. (Peachtree & Tally)
MS applications & graphic packages
Mandarin and French
Computer skills:
CPU assembling;
Softwares installation;
Internet & MS applications
Graphic & presentation packages
Key skills:
- Multilingual Support
Specialist.
- HR/Administration
- English Vietnamese
Chinese translation
- Professional ability
to Compile &
translate:
+ Complex Reports
+ Integrated
+ Spreadsheets
+ Operations Manuals
+ Power Point
+ Presentations
+ Bids/Tender Proposals
+ Correspondences
+ Process Flow Charts
Strengths:
A keen person, productive,
supportive and have broad
managerial and leadership
abilities. Able to report in
timely fashion and work on
own initiative, have innate
sense of diplomacy and
capacity to deal with things
in a disciplined and
efficient styles, have the
attitude to be proactive,
ability to grow & work in
high pressure environment.
Page 2 of 2 - Gna’s Resume
Career Backgrounds:
Multilingual Support Specialist (Mar 2015 to present) VXI GLOBAL HOLDINGS – QUEZON CITY-PHILIPPINES
Duties & Responsibilities:
Handles requests from Western Union agents and customers in facilitating the Money Transfer process to meet a high level of service excellence in responding to the agent and customer requests in both English and Vietnamese language. These requests are primarily received into the centre via phone calls and emails.
Resolve money transfer and technical issues as well as provide courtesy calls to primarily Vietnamese-speaking customers and agents of Western Union.
Resolves additional requests from internal departments on a as needs basis once approved by their managing team leader or the Operations Manager, also aid the Team Leader with call centre projects from time to time.
Contribute to the team environment and base every relationship on Western Union’s Code of Conduct, Core Values and Behaviors Operations Manager – (2010 to 2014)
CORAL TILING MAINTENANCE & TECHNICAL WORKS LL.C.
Duties & Responsibilities:
Business development
HR/Admn, accounts management.
Office Manager/Personal Assistant in Dubai (2004-2009) 1. ATLANTIC MARINE SERVICES – Oil & Gas Drilling Co.,. Dubai, U.A.E. Reported to CEO, worked closely with Operations, Technical & QHSE Depts. 2. EMCOR Facilities Management- Dubai, U.A.E. Reported to General Director. 3. WSP Construction Consultant - Dubai, U.A.E. Reported to CEO, worked closely with Business Development Team.
Duties & Responsibilities but not limited to:
Supervising reception’s performance including drivers’ duties.
Coordinating with HR department about payroll & crew change logistical matters.
Working closely with Operations/Technical/QSHE departments to improve technical & group QHSE documentation system.
Interviewing new candidates for purpose of screening office management/computer/ /administration skills.
Attending managers’ meetings and taking minutes of meetings.
Organizing meetings, hotel, restaurant flight bookings and social events.
Facilitating formal processes for the application of company licenses, incoming visa and outgoing visa.
Training staff within department about administration tasks & related computer skills.
From 1996 to Jun 2004: Worked as an English Translator/Secretary for the below companies/projects:
1. SAUR International – Water Supply Project, Halong City, Quangninh Province 2. Cailan Port Construction Project, worked for MPMU & Nippon Koei. 3. Black & Veatch International – Sanitary & Sewage, Water Supply Project. 4. Transmission Tower Manufacturing & Galvanizing J.V.C. 5. Royal International J.V.C (Restaurants, Hotels, Casino, Beach, Amusement Park) Personal interests and
hobbies:
Playing piano
Photography
Professional makeup
Watching action movies
Watching ballet dance
Reading books
Traveling
Cooking
Designing my own
fashion
Practicing Yoga
Family backgrounds:
Mother:
Draftswoman
Retired
Father:
Technical Manager
Retired
Eldest sister:
Married
Media’s Newscaster
Administration manager
Younger sister:
Married
Environmental specialist
Manager of Envi.. Dept.
Youngest brother:
Married
Electrical Engineer
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