Customer Service Representative

CRISTI HUNSAKER

**** ****** ***, *****, **** ****3(H) 385-***-**** (C) **************@*****.***

Professional Summary

Excellent communicator with 10+ years in a demanding call center environment as Customer Service

Representative. Patient and empathetic with extensive background in conflict resolution and

customer care. Friendly Sales Associate adept at working in diverse retail and customer service

environments.

Skills:

*Trusted key holder

*Creative problem solver

*Quick learner

*Strong client relations

*Proficient in cash management

Work History

Customer Service Associate/Cashier 07/2014 to 5/2015

*Sinclair Oil*

5608 s 1900 w Roy, Ut 84067

*Greeted customers entering the store to ascertain what each customer wanted or needed.

*Described product to customers and accurately explained details and care of merchandise.

*Earned management trust by serving as key holder, responsibly opening and closing store.

*Communicated with vendors regarding back order availability, future inventory and special orders.

*Recommended, selected and helped locate and obtain out-of-stock product based on customer

requests.

*Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

*Developed reputation as an efficient service provider with high levels of accuracy.

*Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Customer Service Rep 09/2012 t o 07/2014

*Quantelle Research*

Ogden Business Depot, Ogden Ut.

*Answered an average of 35 calls per day by addressing customer inquiries, solving problems and

providing new product information.

*Politely assisted customers in person and via telephone.

*Provided an elevated customer experience to generate a loyal clientèle.

*Effectively communicated with and supported sales, marketing and administrative teams on a daily

basis.

*Developed reputation as an efficient service provider with high levels of accuracy.

*Scored in top 10% of employees in successful resolution of issues.

Looking forward to a successful career with a thriving company.

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