Customer Service Project

Huanzheng Chen

352-***-****

*********@***.***

*** ******* ******* *** *, Gainesville, FL

(US Permanent Resident)

Education

****-**** ********** ** ******* GAINESVILLE, FL

Master of Science in Information Systems and Operations Management GPA: 3.60

Hough Graduate School of Business

Track: Business Intelligence

UF Association for Information Systems, Target Case competition 4th place

2009-2014 UNIVERSITY OF FLORIDA GAINESVILLE, FL

Bachelor of Science in Finance GPA: 3.23

Warrington College of Business Administration

Asian Accounting and Business Association, 4 year Florida Academic Scholar

Experience

2016 Wanfang Real Estate Development Ltd. SHENYANG, LIAONING

Project Management Intern

Represented the company in interactions with multiple immigration law firms, achieving an expected savings of 1.5 million dollars on investor EB-5 applications.

Researched project costs and met with potential investors for a major project of over 100 million dollars.

Translated project documents and marketing material for investors.

2015 Whatshebuys.com GAINESVILLE, FL Data/Reports Creation Intern

Led project to simplify reporting of cost data from multiple sources using SQL. Creating a template to process data from Amazon Vendor Central that sped up profit margin calculations by 50%.

Created new Access queries to simplify sales report functions based on business needs.

Repaired errors in existing SQL queries and spreadsheets.

2015 University of Florida Department of Housing and Resident Education GAINESVILLE, FL

Student Assistant:

Acted as a liaison between residents and on-call residential/professional staff.

Provided customer service to residents and guests of the University

Managed administrative functions of a residential area such as lockouts, equipment check-out and apartment inspection.

2013, 2014 Barton G. MIAMI, FL

Finance Intern

Coordinated gathering of support information between IT and Accounting departments for disputes with outside vendor, resulting in the issue being conceded in our favor, saving over $60,000 in commission fees.

Set up price tracking spreadsheets for frequently purchased items in multiple locations.

Organized efforts to standardize food and liquor inventory recording in Miami restaurants, discovering more than $5000 of discrepancy between records and actual inventory.

Additional Skills

Java SQL

C# STATA

R Certified Microsoft Excel specialist Tableau Desktop Certified Microsoft Access specialist SPSS

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