Medical Assistant
Resume:
Laura D. Dugan, CMA, CPT
Fort Mill, SC 29715
********@*****.***
OBJECTIVE
To obtain a position in the medical field; using my organizational, clinical and clerical skills
SKILLS
Knowledgeable in Medical Terminology
Skilled in EMR and Microsoft Word
Urinalysis, EKG and venipuncture abilities
AAMA Certified Medical Assistant
CPR/BLS certified
OSHA Trained
EDUCATION
Continual Health Education and Training, Charlotte, NC Certificate of Phlebotomy Technician - October 2015
Everest Institute, Rochester, NY
Associate in Applied Science, Medical Assisting
Graduation-May 2011
President’s List Recipient (4.0), Perfect Attendance, Student Ambassador
EXPERIENCE
Concentra Urgent Care/Occ Health Charlotte, NC 5/15-present
Medical Support Specialist
* Triage patients, EKG, Vital Signs
* Perform venipuncture, Biometric testing, Audiogram, PFT, Fit Test, HPE and dipstick UA
* Administer vaccinations, apply dressings, bandages and braces per doctors' order
* Perform Regulated/Non-Regulated urine drug screens
Rochester General Hospital; Observation Unit Rochester, NY 10/2011- 9/2014
Certified Medical Assistant/ PCT
Take patient vital signs. Enter notes in patient charts
Perform EKG’s, Phlebotomy
Certified Unit Expert in venipuncture, staff competencies’
Prepare specimens for laboratory testing/pick-up
Transport patients
* Assist providers with minor procedures
White Pines Medical Group Rochester, NY 3/2011- 5/2011
Medical Assistant Externship (160 hours)
Take patient vital signs. Enter notes in patient charts
Perform EKG’s
Pull patient charts. Assist with prescription refills
Prepare specimens for laboratory testing
Make patient appointments. Verify insurance coverage
Radisson Hotel Rochester, NY 5/2008 - 3/2009
Guest Service Associate
Answered high volume of phone calls
Assisted guests with making and changing reservations
Proficient in the use of Opera, Xeta and Lodgenet systems
Able to resolve difficult guest issues with no supervision
Fairfield Inn Airport/EJD Corp. Rochester, NY 6/2005 - 5/2008
Housekeeping Supervisor
Interviewed, hired and trained new hires. Responsible for scheduling and supervision of ten staff members.
Responsible for cost control, budget and ordering of all amenities, room furnishings, laundry chemicals and linens
Completed weekly food inventory and ordering
Ensured cleanliness of entire hotel. Responsible for all room inspections
Promoted from Corporate Office Reservation Division
Homewood Suites by Hilton Rochester, NY 9/1999 - 11/2004
Housekeeping Manager
Interviewed, hired and trained new staff. Responsible for scheduling and supervision of ten team members
Ensured housekeeping and laundry staff completed work in a timely manner.
Responsible for cost control, budget and inventory. Ordered all amenities, laundry supplies and linens
Ensured cleanliness of hotel. Responsible for all room inspections.
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