Customer service

ERIK OKERSTROM

Address: ***** ******, *******, ******** *****

Phone: 313-***-**** / 734-***-****

Email: ****.*.*********@*****.***

QUALIFICATIONS PROFILE

Dynamic, goal-oriented, and results-driven professional with more than 20 years of experience in all facets of sales, operations management, and business development. Adept at developing marketing opportunities and implementing strategic sales and business plans. Equipped with extensive leadership background in directing process improvements and leading cross-functional teams to meet challenges within a deadline-driven environment. Effective at establishing and cultivating relationships with all levels of professionals.

AREAS OF EXPERTISE

Customer Service

Sales and Marketing Strategies

Inventory and Pricing Controls

Cross-functional Collaboration

Training and Leadership

Problem Resolution

Financial and Expense

PROFESSIONAL EXPERIENCE

Pizza Hut

Senior Restaurant General Manager 2006–Present

- Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

- Sustain operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.

- Direct restaurant operations, including customers, food, maintenance, financials, cleanliness, and supervised with more than 200 employees.

- Work under the supervision of the franchise owners on the new Winback Customer Marketing Program.

- Render support to the restaurant leader with regards to restaurant inspections and reporting.

- Preside over training of all employees in less than a month.

- Conduct corporate special visits to distribute awards and suite tickets to the Detroit Lions and Detroit Tigers.

Career Highlights:

> Received various awards in 2009 including Restaurant Manager of the Year and Cleanest Restaurant in the Region.

> Enhanced operations and boosted bottom line which saved two restaurants from closing from 2007 to 2013.

> Obtained 100% rating on corporate food safety inspection based on company metrics while being recognized as the only excelling restaurant from 2011–2013.

> Earned top selection by the franchise owners to transfer to highest volume restaurant in area in 2014.

> Established a strong reputation for attaining high ranking and sales growth while managing three different restaurants:

- Ranked first in customer satisfaction surveys for ten consecutive years

- Averaged a 5% sales growth rate from 2006 to 2016

- Maintained and surpassed 100% profit growth for ten consecutive years

- Scored an average rating of 92% on corporate inspections from 2006 to 2016

- Took a breakdown restaurant from rank 53 to number 1 in 2013

- Scored 100% on performance appraisal in 2012

EARLIER CAREER

Direct Building Development Various Locations (2003 – 2006)

Project Manager Superintendent

Papa Romano’s Pizza (2001 – 2003)

Corporate Franchise Liaison

Little Caesars Corporate Various Locations (1996 – 2001)

Above Restaurant Leader

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION University of Michigan, Ann Arbor, MI

PROFESSIONAL DEVELOPMENT

High Impact Leadership Training

Supervisory and Management Skills Training

Life Insurance/ Stocks and Bonds

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