Network Administrator and Technical Support

RESUME

Name : WORLANYO KOMLA ADZIMAH

Mobile No. : +1-347-***-****

E-mail : ********@***.*** or ********@*****.***

Well informed of network devices as well as their installation and maintenance.

Experienced in setting up secured network to maintain confidentiality and integrity.

Competent at prioritizing and completing tasks to meet customers’ needs.

Problem solving skills in network trouble shooting and repairs.

Safety-minded with good communication skills and ability for prompt adjustment to new job descriptions.

Ability to better manage time and multitask.

Databases

MS SQL Server, MS Access, Active Directory

Software

VM Ware, Windows/ MAC OS, Microsoft Office, Visio, Windows OS, Microsoft Outlook/ Exchange, Wireshark

Hardware

Cisco routers & switches, HP Procurve switches

Network Protocols

EIGRP, BGP, OSPF, IPSEC,RDP, IPv4, LAN/WAN, DNS, DHCP, TCP/IP,VPN,

MAY, 2014 to CURRENT:

Position: Network &Technical Support Specialist

Organization: Giber Inc. – Miami, Florida.

Giber Inc. is a respectable firm that brings honest, positive and intelligent approach that’s not readily found in the construction industry. This company have unique IT requirements often combining services in the main office with branch office locations, construction sites and remote supervisors.

Responsibilities:

Responsible for maintaining a complex computing environment with a mixture of windows/Mac desktops, portables and peripheral devices such as printers, scanners, tablets and sell phones.

Responsible for installation, configuration and management of network connectivity, patch management and application support of desktop systems.

Performed configuration, diagnosis, repairs and upgrades of both hardware and software OS of Windows XP, windows 7, 8.1 and 10. And also assist in regular set up of Microsoft servers 2008.

Worked professionally directly with end users to isolate, diagnose and repair various hardware and software related issues a various locations.

Provided on-site and remote technical support.

Maintained router and switch configuration updated and changed configuration depending on corporate requirements and documentation.

Responsible for maintenance, support, configuration and troubleshoots of network infrastructure which includes Cisco Router 1800, 2600, 2800, Switches 2950, 3550, 3560 and VoIP phone system.

MARCH 2008 to DECEMBER 2013:

Position: Systems Administrator

Organization: Zenith Bank Ghana Limited – Accra, Ghana

Zenith bank is a leading, technology-driven, global financial institution, providing distinctively unique range of financial services investing in the best people, technology and environment to underscore commitment to achieving customer enthusiasm.

Responsibilities:

Hardware and software troubleshooting and diagnostics.

Responsible for File server Backup

Hardware and software Installation

Ensuring that the computing system runs correctly and as efficiently as possible

Ensuring that all users can and do use the computing system to carry out required work in the easiest and most efficient manner.

Responsible Anti-virus server setup, management and update

Branch Network and Computer Systems setup

Responsible for Novell user setup, Trustee rights and policy management

Provide training for newly employed staff.

Monitor both LAN and WAN connectivity to all Branches and cash Centers

ATM administration,monitoring, troubleshooting and back up.

Installation, configuration and troubleshooting of Network printers and Tally printers

Provide user support bank wide.

Spring 2014 – summer 2015

Florida International University

Miami, Florida

M.S Telecommunications and Networking

GPA: 3.64/4.0

August 2009 – June 2013

Kwame Nkrumah University of Science and Technology

Kumasi, Ghana

B.Sc. Statistics & Actuarial Science – Department of Mathematics

GPA: 3.4/4.0

Under the guidance of Professors at the Discovery Lab – FIU, conducted a project with a working prototype - Smart Robo Audio System and further published a paper on the “Design of an Intelligent Robotic Audio System for the Smart Home Environment”.

30HR OSHA: Worker’s Right and Responsibilities, Heat Illness, and Ergonomics

Cisco Certified Network Administrator (CCNA)

Network Plus Certification, A plus Operating Systems, A Plus Hardware and Microsoft Office Proficiency Certifications

References will be provided upon Request.

Contact this candidate