Rose M. Santos

P.O. Box ***, Nipomo, CA ***** C: 805-***-**** acwm9w@r.postjobfree.com PROFESSIONAL SUMMARY

- Skilled Manager with more than twenty-five years experience in housekeeping, custodial maintenance and laundry.

- Possesses superb interpersonal and communication skills.

- Highly knowledgeable in Hotel and Healthcare overall management responsibilities to ensure quality service standards are met and optimal service is provided to guests.

- Possesses strong working knowledge of all Housekeeping administrative functions including, but not limited to; scheduling, payroll, profit/loss, hiring, disciplinary, inventory control, ordering, quality assurance and all other duties

- Ability to lead, guide, direct, develop and motivate employees at all levels.

- Strong customer service skills, the ability to team build and problem solve on all levels.

- Have completed training in Hospitality, hazardous chemicals, and team building SKILLS

- Service oriented; computer knowledgeable; Management experience; Food and Beverage services; team building; property management; quality assurance; inspections; front desk experience; efficient and organized; event planning and coordinating; profit and loss, budget and financial experience. I have a very strong ability to multi task and handle difficult situations. I am high energy and positive with impeccable work ethic, a great attendance record and a high productivity level. I will always take initiative.

WORK HISTORY

7/2014 to current

Property Management Trustee 1020 Evergreen Way, Nipomo, CA 93444

- Managed parents trust and properties including financial and medical. 1/2011-6-2014 House Cleaner/Organizer

Self Employed 1420 Lombard St. Oxnard, CA 93010

- Built business up from one household (word of mouth) to 32 houses

- Performed general cleaning of areas in home, apartments and/or offices

- Monitored linen change -washed personal clothing, linens and bedding

- Managed and organized household (dog sat, cleaned organized garages, offices etc…)

- Maintained confidentiality of residents information. 9/1998-4/2010 Executive Housekeeper

Community Memorial Hospital 147 N. Brent St., Ventura, CA 93003

- Ensure highest standards of cleanliness and quality based on state and federal guidelines. Maintained high scores in guest surveys

- Solve guest problems to exceed customer expectations

- Effectively manage guest and team situations

- Followed up on incidences including; injuries, accidents, emergency responses, bio- waste, hazardous material situations.

- Monitored day to day operations of Housekeeping and Laundry departments, managed a staff of 85 employees working three shifts a day.

- Developed a management team to support employees needs.

- Complete payroll, create weekly work schedules according to daily census.

- Ensured all staff trained and following Hospital policies and procedures, monitoring job performances, providing counseling and positive reinforcement to meet their responsibilities.

- Proficient in inspections.

- Developed programs not in place such as the “lost and found” followup; recycling program; hazardous training; cleanliness follow through program utilizing a “glo germ” process which increased quality and accountability.

- Participated in preparation of annual departments operating budget and financial plans in supporting the overall objective of the Hospital.

- Implemented “team meetings” to ensure all staff and shifts were aware of the departments goals and achievements and how they relate to overall Hospital goals. 3/1995-9/1998 Manager-Housekeeping and Laundry

Ventura Townhouse 4900 Telegraph Rd., Ventura, CA 93003

- Managed day to day activities in both departments promoting team skill building and improvements in quality of service for resident satisfaction.

- Responsible for all aspects related to managing and maintaining cleanliness of facility

(hiring, performance, training ordering products etc…).

- Developed a “spring cleaning” program throughout the facility

- Developed a system for picking up, processing and delivering residents clothing.

- In charge of preparing annual operating budget and maintaining it. 7/1992-3/1995 Executive Director Housekeeping/ Ldry Boykin Management Company (Casa Sirena Hotel & The Country Inn of Ventura)

- Managed day to day activities at both the Casa Sirena (273 beds & Country Inn (120 beds). Managed over 60 employees which included an outside laundry facility.

- Maintained a >95% guest satisfaction score on guest comment cards.

- Managed all aspects of departments needs; employee recording, inventory, purchasing, scheduling, training, hiring, meetings.

- Developed a “baggage pick up” program for bus series.

- Laundry facility was not operable when I was hired, I implemented various processes for laundry services with the two hotels I was in charge of as well as surrounding hotels in the area

- Trained in Human Resources, front desk operations, restaurant management and banquets

PRIOR WORK

- Worked for five years Managing Housekeeping and Laundry at two sister Hotels for five years in Grover Beach, CA (Capstar Corporation)

- Co-Owner of furniture making business.

EDUCATION

- Allen Hancock College

- St. Joseph’s High School (College Prep)

- HotelHospitality on-line classes

- Hazardous Training & testing

- Leadership training/customer service training

- Back to Basic tracing training

- Bonded,PPD yearly test

REFERENCES

- Cheri Whitestine friend 17 years 805-***-****

- Verna Bailey friend 40 years 805-***-****

- Annette Cronan friend 40 years 805-***-****

- Andrea Reddmann friend/ex client 805-***-****

August 8, 2016

Rose M. Santos

P.O. Box 441

1020 Evergreen Way

Nipomo, CA 93444

805-***-****

To Whom It May Concern;

Please refer to the summary of my qualifications and experiences, the details which are stated in my resume.

- I have over thirty-five years of Housekeeping and Laundry experience.

- I have over ten years of personal residential home cleaning, apartments and offices cleaning.

- Over five years experience property Managing including financial responsibilities.

- Opened own cleaning business from ground starting with one house ending with thirty-two clients. All from “word of month”.

- knowledge of detail cleaning, able to use industrial machinery and tools.

- Highly skilled in managing up to 95 employees and three different shifts.

- Demonstrated ability to oversee Housekeeping and Laundry personal in a positive reinforcement which promoted team playing, quality service and low overturn.

- proficient in inspecting facility.

- Hands on experience in managing Housekeeping and Laundry renovations and coordinating other services.

- Demonstrate proficiency in financial budgets and day to day operations.

- Proficient in maintaining client and guest confidentiality.

- I am very intuitive, take charge, “high energy, high functioning a “e

- that is everyones job” attitude Manager and promote this with staff.

- excellent communication skills and understanding of “excellent” customer service. I am aware of the importance of a housekeeping team run smoothly and I would like to offer my service and expertise in assisting you.

Sincerely;

Rose M. Santos

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