Ommateal@Jack Dover, Emal Gmail.Is com OH Doyle prefered 44622 - 234-***-****

I’m an IT professional with applied, real-world experience in information technologies. A multi-faceted self-starter with a passion for technology and systems administration. My proven track record of teamwork and client/customer support would be a great benefit to the company. I have great exposure to the CTI fields of IT and Client Support. My goals are to be an asset that is a prompt and quick learner with continued professional- ism and growth for my employer.

Professional Summery

Aptitude

• Adept in computer structures

-builds

-Troubleshooting Best Practices

-repairs

• Microsoft Office suite

-Excell

-Word

-Outlook

• Adobe Master Sute

-Photoshop

- Indesign

- Illustrator

- Dreamweaver

• SQL/SQL Management Studio

-Database queries

-Running and editing Scripts

-Familiar with Key Constraints

-Experienced in configuration

• Networking

- Switches

- Managing DNS

- TCP/IP

- Citirx

- RDP/Manager

- Cisco UCS

• Familiar with VMware

-VMsphear

-Virtual Servers

• Familiar Server/CTI Enviroments

-Cisco

-Avaya

-Genesys

-Server 2003

-Server 2008 R2

-Server 2012

• Microsoft Windows OS

-Xp

-Vista

-Windows 7

-Windows 8

-Windows 10

• CRM platforms

-SalesForcet

-InsideSales

-FreshDesk

Experience

Software Support Engineer

-Virtual Hold Technology LLC - Fairlawn, OH-March 2016 to Present- My duties are to maintain the support of all Virtual Hold software and integration within the client server sys- tems. Maintaining the SQL database configurations and Virtual Hold web application and services within the client call environments - Avaya, Cisco, Genesys. I also keep good customer relations with the client by helping them with all technical aspects of Virtual Hold software as well as continual support and live trouble shooting. One of my duties is to Create new configuration using client supplied Vdn’s and flow structures as well as work- ing with various XML configuration files. A main focus is the use Excel and creating all documentation sur- rounding known issues and fixes within our ticket system FreshDesk. Working in a quick software development cycle is key for also the recommendation of upgrading clients to new versions of software and spec requirements to create a better client experience overall.

• Management

-Team leadership skills

-Results oriented

-Operations focused

Computer User Specialist

-TruBridge, Inc. - Canton, OH-2015 to 2016-

As the Computer User Specialist my essential duties and responsibilities are to troubleshoot, build and maintain computer systems, answer any and all related questions, perform system administration and help with network up time. I also need to learn any and all new or relevant software and hardware applications. Another duty was to perfomr administaive actions and support of our CRM SalesForce as an SalesForce Admin I was also responsible for all IT help-desk related duties Within the company. Computer Technician

-staples - New Philadelphia, OH-July 2014 to June 2015- As a Staples Computer Technician I handle such tasks as diagnosing computer systems, issues, viruses and virus removals, hardware trouble shooting and repairs. I also completed full system builds, Installs and un-installs, network trouble shooting, Set-ups, advice and tutorials, as well as working on tablets, phones, and other technol- ogies old and new. I also push store sales and give customers educated buying advice to maximize store profits. Game Advisor

-Game Stop - New Philadelphia, OH-June 2012 to July 2013- As a Game Stop employee I worked exceptionally well with all my customers finding out their needs and getting them the product they wanted. I worked with cellphones and technologies as well as video games and consoles. It was my job to also increase store sales and market our company discount cards and services. Assistant Store Manager

-Lids - Youngstown, OH-April 2010 to February 2012- I was the Assistant Store Manager at the Lids brand store. I worked hard to drive sales and control costs for the company while maintaining regular operational tasks. I also payed attention to store trends, sales tracking, and deposits. I was a key holder responsible for opening and closing the store. I verified and authorized paperwork for store use and audits. I was also a top performer within our district multiple times. Hardware Associate

-Lowes - New Philadelphia, OH-September 2008 to November 2009- I started out at Lowes as a cashier. I soon moved up to the hardware department where I performed stock duties, customer care, merchandise counts and general services like key cutting and merchandise advice. Cook

-Dairy Queen - Dover, OH-February 2006 to September 2007- As a Dairy Queen cook I maintained the kitchen, cleaned and stocked, cooked, I also ran the register and com- pleted orders for customers.

Top Sales Associate

-Influent - New Philadelphia, OH-May 2004 to August 2006- I started at Influent as a regular telemarketing associate. After performing well and moving up through different clients in the company I was promoted as a top sales associate and into the core client group of Pitney Bowes where I excelled in sales of Pitney Bowes product line. Education

Dover Highschool

2006 Graduate

General studies

Kent State University

2007 - 2009

Major: Psychology

• The majority of my skills are

from on the job training and

self taught experiences. I always

strive to learn and better Educate

my self through a variety of ways;

be it Online training or peer to

peer as well as research through

reading and practical application.

References

Josh Endres

-Web developer, Technical Support-

Delta Media Group

330-***-****

Landon Cooper

-Mobility and Tech Supervisor-

Staples

330-***-****

Kyle Whitney

-County Computer Technician-

Tuscarawas County

425-***-****

Chris Shinn

-System Administrator-

TruBridge, Inc.

Number to be supplied as needed

Contact this candidate