Customer Service Sales

Yolanda S. Payne

*** ********** ***** **

Lilburn, Georgia 30047

Cell 404-***-****

*******@*******.***

Objective: Obtain a position in customer service in a positive environment.

Computer Skills and Knowledge

Microsoft Office (Word, Excel, Power Point), Quick Books, and Property Management (Proprietary Application). Internet and web use. Peachtree Accounting. Basecamp.

Experience

Sept 2013 – June 2016 Buyer/Coordinator – Project Financial Consultants, Duluth, GA

Attend trade shows and conferences to research new industry trends technologies. Meet with vendors to review defective merchandise and arrange for returns and replacements. Ensure suppliers provide proper job book documentation .Expedite deliveries of equipment purchases. Perform Input and maintain necessary data in company computer system. Clean up exceptions. Partner and promote procurement services within and external to the organization. Develop and maintain a positive working relationship with customers/ Add value when closing out the purchase orders. Maintain buyers’ records of the product; including the names, style and sizes of products, costs, delivery dates and conditions of products when they arrive Evaluate and negotiate pricing of supplies to vendors and logistics from manufacturer to customer. Position eliminated due to closing of the Duluth location.

Mar 2005 – Mar 2014 Administrative Supervisor– Snapper Industrial Products, Atlanta, GA

Coordinate office operations for invoicing and inventory management. Provide customer service to accounts managers, sales persons, and company partnership representatives. Initiate and coordinate the warranty process for equipment repairs. Coordinate personnel activities on a daily basis. Partner with owner for future planning and operations to achieve profit forecasting.

Nov2003 – May 2014 Team Supervisor – Target Corporation, Duluth, GA

Manage team members as a business partner to accomplish sales, floor logistics, and pricing.

Present information to management and relate to multiple attitudes of team members and customers. Perform as a problem solver, and generate positive results. Provide leadership to continuously produce results and increase sales opportunities. Started out part-time and then lead to more. Closed this location.

Feb 2003- Mar 2005 Office Manager – Foster Group Sales, Suwanee, GA

Coordinate office operations to include inventory management, invoicing, sales and marketing, and contracting. Provide customer service to accounts managers, sales persons, and company partnership representatives. Initiate and coordinate the warranty process for equipment repairs. Perform accounting and payroll services for company. Coordinate personnel activities on a daily basis. Partner with owner for future planning and operations to achieve profit forecasting.

June 2002 – Feb 2003 Administrative Assistant – Access Solutions, Lawrenceville, GA

Performed office managerial duties that included invoicing, maintaining accounts receivable, accounts payable, customer service, and vehicle management. Coordinated personnel schedules, and payroll duties. Performed data entry into a proprietary property management tool.

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