Business Office Management

Professional Summary

Very personable and can make people feel at ease. An active team member, capable of following directives, and willing to learn. Performed accounting and record keeping duties. Computer literate, possess a diverse knowledge of computer programs, and capable of learning newer programs and systems. Trained in dealing with difficult peo- ple and negotiation tactics. Highly detailed oriented and organized. A self starter who works well independently and as part of a team in order to provide greater satisfaction for the client. Efficient, accurate, and detailed ori- ented Advisor with an innate drive to provide exceptional service. Qualification

Strong communication and relationship building skills.. High energy, resourceful, persistent, investigator and planner that structures plans or proses alternatives to client with a commitment to quality service.

Enjoys challenges of brainstorming, trouble shooting, and project research. Follow up on discussions, planning agendas, and questions from clientele. Professional Experience

Walmart Supercenter Prairie du Chien, WI August 2010-Present Cashier and Customer Service Representative Welcomed clientele, offered assistance as needed, guided each person to areas of interest, processed orders in a efficient and timely manner, offered suggestions for improvements at team meetings, and trained co-workers in customer service while maintaining lines of communication. Isle of Capri Marquette, IA April 1998– May 2010 Guest Services Representative and Vault Cashier High volume customer service, money handling, and verification. Maintained paperwork and daily balances for all banks and the vault. Supervised a staff of 20 people. Provided coaching, mentoring, and consultation to staff that enhanced the customer experience. Created a friendly environment for co-workers and the clientele. Substitute Teacher Hazel Green and Prairie du Chien School Districts September1991 - May 2004 Specialized in Speech, English, and Math. Followed the established lesson plan or developed plans for extended teaching agreements which were subject to the approval of the principle and superintendent. Provided guidance to youth as needed or required by law.

Thomas Bus Service Burlington, Wi. December 1981– May 1991 Planned and coordinated bus routes for the Burlington and surrounding schools in conjunction with the manager. Inspected, cleaned, assisted with bus maintenance, and drove regular routes. Often drove routes that had student problems until a solution was developed by communicating with the parents and the school district. Also, drove charter excursions.

YMCA Camp MacLean Burlington, WI May 1980– June 1987 Supervised and evaluated 15 –30 staff. Planned and evaluated programs. Made deposit and performed record- keeping. Performed promotional marketing, assisted office personnel with typing, bulk mailings, and other duties. Often answered telephone inquiries. Kept informed of area events or points of interest for clientele. Enhanced company reputation by enforcing a code of conduct and required a professional image and composer when inter- acting with clients.

Phone: 08 6-326-5456

Cell: 563-***-****

Email: ***********@****.***

John A Chaffee

618 N Wacouta Ave

Prairie du Chien, WI 53821-1120

Education

Viterbo University La Crosse, WI September 2013 MA Servant Leadership Studied empowering methods of management to assist in overcoming organizational issues. The leader is available to the people who are supervised or the clientele in order to promote community and customer service satisfaction. There is a commitment to the growth of the people, building community, listening, awareness, conceptualization, and foresight that is grounded in courage.

Cardinal Stritch University Milwaukee, WI December 1985– December 1986 Emphasis on determining and rectifying of financial and growth issues within the business world and the workplace. Utilized work-related issues of my employers in an attempt to refine and develop skills necessary to operate a suc- cessful business. Set goals to increase sel confidence4 while confronting issues within the work environment. At- tempted to maintain a diversified perspective of business leadership, financial control, and goal setting. Gateway Technical College Elkhorn, WI. Winter 1983- Spring 1984 Studied small business management, accounting I and basic computer programming. Holy Redeemer College Waterford, WI BA Philosophy May 1983 Minored in Social Science and Communication. Introduced to theology, church doctrine, and moral decision mak- ing. Was a retreat team leader, taught religion, and counseled troubled youth. Other activities included phone solicitations, activity organizer, and performed year-end inventories for businesses. Hobbies

Enjoy playing acoustic guitar and banjo, camping, hiking, canoeing, row boating, alpine and cross country ski- ing, listen to all genre of music, reading and writing poetry, attend various Performing Art programs, and dancing

Volunteer Experience

Member of the Prairie du Chien Lions Club. Grand Knight of the Prairie du Chien Knights of Columbus council. Shuttled people in need to appoints, shopped for their groceries, clean homes, performed yardwork, and assisted them with paperwork and financial matters. Helped raise funds for Relay for Life, fundraising for persons with intellectual disabilities and locally support American Veterans, current service people and the families. References

Chris Guse Claims Processor Milwaukee, WI phone: (414) 541– 6579 Joseph Herrig Auto Parts Salesman /Technical Advisor Dubuque, IA phone: 563-***-**** Keith Werger Retired Businessman and driver Prairie du Chien, WI phone: (608) 326– 4421

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