Customer Service, leadership, motivator

VanessaWoods

********@*****.*** 253-***-****

Summary of Skills

Ability to manage people; Self-Motivated; Willingness to Learn; Confident; Adaptable/Flexible; Diversity awareness,

Customer Service; Team player; Honest,

Professional Experience

Customer Service Agent, Menzie’s Aviation, Seatec/Tacoma International Airport, Seatec, Washington, June 1, 2015 to present

Sun Country Airlines

Open and close ticket counters

Assist customers with check-in, tag bags, and issue boarding passes

change seating arrangements when necessary

Greet passengers and crew from arriving flight

Greet, check in, and make last minute changes for seating or bags passengers as the board departing flight

clean aircraft before next flight

assist passengers at gate with boarding plane, assigning seats checking carryon bags

Iceland Air

Open and close ticket counters

Assist customers with check-in, tag bags, and issue boarding passes for international flights

Assist passengers and crew arriving from international flights

Direct passengers to connecting flights and baggage claims after checked through customs

Extension Associate- Human Sciences, 1890 Cooperative Extension Service, University of Arkansas at Pine Bluff, Pine Bluff, Arkansas, December 1, 2010 thru June 6, 2014

Assisted in the interviewing and hiring of program assistants for Families First-Nutrition Education and Wellness Program

Assisted in staff training for Young Scholars and Families First-Nutrition Education and Wellness Program

Revised weekly and monthly report forms for Young Scholars and Families First-Nutrition Education and Wellness Program

Compiled data for weekly, monthly, and annual reports

Developed 3 nutrition newsletters; developed annual lessons for Family First-Nutrition Education and Wellness Program in nutrition a 12 month lesson plan on subject matter

Conducted nutrition food demonstrations, educational workshops, presentations, and mini lessons for senior citizen feeding sites, Jefferson County Housing Authority, Head starts, and other community agencies within Jefferson County

Developed and implemented, Life Skills program for female inmates at Southeast Arkansas Community Corrections

County Extension Agent-Family and Consumer Sciences, University of Arkansas at Little Rock, Jefferson County Office, Pine Bluff, Arkansas, June 18, 1998 through November 30, 2010

Provided leadership and guidance to the Expanded Food and Nutrition Education Program (EFNEP) sub-committee chair and committee members to review Expanded Food and Nutrition Education Program’s growth in the community, discuss new issues, which affect the youth and clientele served in the community and plan for upcoming events, programs, and activities.

Supervised Strong Families/Safe Communities Program and one program assistant based at HUD site for youth and adults

Planned and conducted EFNEP weekly conferences, EFNEP monthly training, reviewed and evaluated all program assistants reports and family files

Conducted annual performance evaluations for EFNEP program assistants

Evaluated educational activities at community sites performed by EFNEP program assistants and audited weekly and monthly reports prepared by EFNEP program assistants

Planned, implemented, and facilitated the Expanded Food and Nutrition Education Program Community Health Fair, Adult Appreciation Banquets, Volunteer Appreciation, and Youth Appreciation Banquets

Facilitated numerous statewide trainings for County Extension Agents and Extension Specialists

Planned and conducted educational workshops, presentations and demonstrations for youth and adults in the community

Prompt attention given to consumers, organizations and agencies requests by phone, mail, or referred them to other resources if needed

Taught Navigating the Financial Journey (approved by the U.S. Bankruptcy Trustee), Best Care for Childcare Providers, Life Skills, Parenting, Resource Management, Food Safety and Sanitation, and coordinated Food Preservation classes and workshops for youth and adults

Prepared power points and impact statements to show progress and successes of EFNEP PROGRAM

Collaborated with local Farmer’s Market, Headstart, Parents As Teachers, Hippy, Senior Citizens Homes, Private Daycare Centers, Public and Private Schools, Department of Human Services, Jefferson County Health Department, Southeast Arkansas Community Corrections, Economic Opportunity Commission, and other organizations/agencies within Jefferson County

Education

University of Phoenix, Masters of Business Administration, June 2008

University of Arkansas at Pine Bluff, Bachelors of Science, Food Service Restaurant Management, May 1998

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