Customer Service Sales
Resume:
TONYA NAPOLI
Keller, Texas *****
***********@*****.***
Most of my job experience has been surrounded by working with people whether it be hands on or customer service. I enjoy learning, exploring new talents, and expanding my knowledge/skills. I am looking for a job that I can grow from, as well as grow with. My desirable intrapersonal communication skills reflect the fulfillment I receive from working with patients and clients.
WORK EXPIERENCE:
Admin - Michele Beck CPA – Keller TX – 2015 to 2016 JOB DUTIES:
-Answer phones
-Schedule appointments
-Prepare tax returns
-Call clients when tax return is done
-answer all emails
-Receive and post payments
-Data Entry
-Scanning
-Putting clients on extension
-E-Filing
-Filing
-Make bank deposit
-Making folders for new clients, and entering in new information for client
-Fax and receive client docs
-Sales Associate/ JCA - Massage Envy – Southlake TX – 2011 to 2014 JOB DUTIES:
- Open and close clinic
- Answer the phones
- Check in and out clients
- Schedule and cancel appointments for 30 therapist
- Sale Memberships
- Gift Cards
- Filing
- Make room chart for therapist
- handle client issues
- Pulled client folders for the next day
- Collection for payment
- Prepare hot stones
- Make sure clinic is clean and tidy
2 promotions within a year. Started off as a sales rep, then a key holders, the JCA (Junior Clinic Administrator) Customer Service - Southern Home Mortgage – Colleyville, TX – 2005 to 2007 JOB DUTIES:
-Pulled credit card reports
-Filing
-Prepared applications for credit department
-Answered phones directed them to the proper department
-Received 50 to 60 calls a day
Sales Associate - Dillards – Hurst TX – 2004 to 2005
-Worked in retail on the sales floor for the men’s fragrance department
-Made credit card payments
-Checked out the customer
-Satisfying customers by helping them to find the right fragrance
-Made sales quota very often
-Restock shelves
-Set up displays each week, depending on which fragrance we were promoting Education:
Graduated at Keller High School 1979
Graduated Diploma in Criminal Justice Program - High-Tech Institue – Irving, Texas 2010 Additional information
Related skills and knowledge
-Fundamentals of Criminal Justice Juvenile Delinquency
-Criminology concepts in Criminal Law Proceedings
-Intro to Corrections Criminal Investigation
-Conflict Management Police Community Relations
-Cultural Diversity in Law Enforcement Firearm Theory
-Admin, secretarial, receptionist, and customer service
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