TONYA NAPOLI

*** ***** **

Keller, Texas *****

817-***-****

acwm5q@r.postjobfree.com

Most of my job experience has been surrounded by working with people whether it be hands on or customer service. I enjoy learning, exploring new talents, and expanding my knowledge/skills. I am looking for a job that I can grow from, as well as grow with. My desirable intrapersonal communication skills reflect the fulfillment I receive from working with patients and clients.

WORK EXPIERENCE:

Admin - Michele Beck CPA – Keller TX – 2015 to 2016 JOB DUTIES:

-Answer phones

-Schedule appointments

-Prepare tax returns

-Call clients when tax return is done

-answer all emails

-Receive and post payments

-Data Entry

-Scanning

-Putting clients on extension

-E-Filing

-Filing

-Make bank deposit

-Making folders for new clients, and entering in new information for client

-Fax and receive client docs

-Sales Associate/ JCA - Massage Envy – Southlake TX – 2011 to 2014 JOB DUTIES:

- Open and close clinic

- Answer the phones

- Check in and out clients

- Schedule and cancel appointments for 30 therapist

- Sale Memberships

- Gift Cards

- Filing

- Make room chart for therapist

- handle client issues

- Pulled client folders for the next day

- Collection for payment

- Prepare hot stones

- Make sure clinic is clean and tidy

2 promotions within a year. Started off as a sales rep, then a key holders, the JCA (Junior Clinic Administrator) Customer Service - Southern Home Mortgage – Colleyville, TX – 2005 to 2007 JOB DUTIES:

-Pulled credit card reports

-Filing

-Prepared applications for credit department

-Answered phones directed them to the proper department

-Received 50 to 60 calls a day

Sales Associate - Dillards – Hurst TX – 2004 to 2005

-Worked in retail on the sales floor for the men’s fragrance department

-Made credit card payments

-Checked out the customer

-Satisfying customers by helping them to find the right fragrance

-Made sales quota very often

-Restock shelves

-Set up displays each week, depending on which fragrance we were promoting Education:

Graduated at Keller High School 1979

Graduated Diploma in Criminal Justice Program - High-Tech Institue – Irving, Texas 2010 Additional information

Related skills and knowledge

-Fundamentals of Criminal Justice Juvenile Delinquency

-Criminology concepts in Criminal Law Proceedings

-Intro to Corrections Criminal Investigation

-Conflict Management Police Community Relations

-Cultural Diversity in Law Enforcement Firearm Theory

-Admin, secretarial, receptionist, and customer service

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